What are the responsibilities and job description for the Customer Service Representative position at VSE Careers?
SUMMARY: The overall purpose of the Customer Service role is to process all aspects of customer service and providing sales team support. The purpose of this position is to represent Wheeler in a professional and expert manor as a supplier, information resource and customer service-oriented company.
DUTIES & RESPONSIBILITIES:Responsibilities include, but are not limited to:
- Responsible for taking customer calls and required follow up
- Place/coordinate customer orders as needed
- Process customer emails
- Attempts to increase customer experience
- Work with customer to determine proper stocking levels
- Follow-up with customers on same day of original call
- Be able to realize research limitations and properly forward calls to the research department
- Evaluate and convey part quality concerns to appropriate department or leaders
- Document, monitor and resolve customer complaints/escalate customer issues to management as required
- Manage customer master records
- Process returns and errors
- Perform other duties as assigned or required
MINIMUM REQUIREMENTS:
- High school diploma/GED
- Ability to demonstrate organizational skills
- Basic knowledge of Microsoft Office Suite
- Demonstrates a customer-oriented attitude
- Candidates must be able to successfully pass background check/drug test
PREFERRED REQUIREMENTS:
- Associate degree in relevant field from an accredit college institution
- 1 years working in customer service/phone queue environment
- Experience/knowledge in medium and heavy-duty truck parts industry
- Understanding of vehicle maintenance parts and service practices
VSE is an Equal Opportunity/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, Protected Veteran status, sexual orientation, or any other characteristic protected by federal, state or local law.
Location: Somerset,PA 15501,USA, Somerset, PA 15501
Location: Somerset,PA 15501,USA, Somerset, PA 15501
Job Type: Full-time
Salary : $29,600 - $37,400
