What are the responsibilities and job description for the Reception technician position at VSP Global?
Eye Doctor's Optical Outlets, a VSP Vision company, has been supporting the eye health of the central Florida community for more than 35 years.
Our team is collectively dedicated to providing our patients with the highest level of customer service and quality eyewear at an affordable price.
Offering a fun and inclusive work environment, you'll know that you're doing work that matters-helping people bring their best vision to life.
The primary function of this role is assisting patients of Optical Outlets while supporting the Doctor and Office Manager.
Attract and retain customers by providing unsurpassed customer service
Greet customers and explain the process in a transparent way
Assist patients with merchandise selection, fitting frames, and dispensing eyewear
Solve visual problems or challenges for customers
Managing customer transactions at time of purchase
Serve as a center of excellence for others with a focus on Right the First Time providing outstanding patient satisfaction from the first interaction
Assist customers in selecting frames and lenses that are best suited for their vision, lifestyle, and budgetary needs. Suggest improvements and recommend solutions to problems
Assist other retail associates with difficult and complex areas of customer product needs and prescriptions
Handle tasks such as taking and recording measurements, adjusting, or fitting eyewear carefully and correctly, ensuring details are thorough and exact
Inform Office Manager of any office problems noted by staff, doctors, or patients
Perform all tasks assigned by Office Manager
Job Specifications
Typically has the following skills or abilities
One to two years of experience in related field
Working knowledge of MS Office package
Demonstrated ability to successfully perform multiple tasks in a fast-paced environment
Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries
Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made
Excellent interpersonal and rapport-building skills
Ability to ask appropriate and relevant questions to identify customer needs
Proven problem-solving, negotiations, and decision-making skills
Ability to use appropriate discretion and judgment in applying customer / call handling guidelines
Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment
The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust etc.
The above information on this description had been designed to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.
Work Location
6417 County Line Road
Suite #102
Wesley Chapel, FL
LI-ONSITE
LI-VISIONCARE
Salary : $12 - $15
Compensation range for the role is listed above. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law.
As a part of the compensation package, this role may include eligible bonuses and commissions.
Optical Outlets Benefits Package
To empower our employees and their families to achieve their human potential, we provide a benefits package with tools and resources to support all aspects of their health-physical, mental, emotional, and financial.
Here's a quick overview of the standard benefits package.
- Medical and dental insurance
- Free vision care insurance and eyewear discounts
- 401(k) retirement plan with employer match up to 3.3%
- Paid vacation and holidays
- Life, accidental, and disability insurance plans
- EAP access for employees and family
VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Notice to Candidates : Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees / Personal Information.
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Last updated : 2024-05-15
Salary : $12 - $15
