What are the responsibilities and job description for the Licensed Optician (Palm Eye Care) position at VSP Ventures?
Compensation range for the role is listed above. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible incentive, bonuses and/or commission dependent on the role. For more information regarding VSP Vision benefits, please click here .
General Summary
The primary function of this role is to help patients find eyeglasses and contact lenses that are the best match for each individual while providing the highest levels of quality and care.
Essential Functions
Determine the reason for the patient’s visit, identify lifestyle needs, and deliver recommendations to patients for eyewear needs following the prescription given by their optometrist
Attract and retain patients by delivering exceptional patient service, fostering patient retention, and promoting outstanding patient satisfaction
Assist patient in the selection of frames and coordinate frames with optical measurements and prescription
Recommend specific lenses, lens coatings, and frames to suit patient needs, occupations, habits, and facial features
Take measurements of eyes, assist patients with adjustments and/or troubleshooting, and dispense eyewear
Repair eyewear as needed
Ensure correct pricing and realistic delivery time quotes to patients
Prepare and submit a work order to the optical laboratory that includes instructions for the grinding and mounting of lenses in frames
Final inspect complete orders to ensure they match the patient's order specification
Instruct patients on correct eyeglass and contact lens care and maintenance
Assist patient with inserting, removing, and caring for contact lenses
Clean and merchandise displays on a daily basis and ensure that patients have access to glasses by checking remaining inventory to restock empty displays
Assist with insurance billing and processing orders
Document all patient communication in patient records within practice software system
Work on special projects and perform other related duties as assigned or requested
May oversee trainees or student opticians
Job Specifications
Typically Has The Following Skills Or Abilities
One to two years of experience in related field
Must have active applicable State licensure
Certification by a nationally recognized optician association as an optician, if required by state law based on practice location
Working knowledge of MS Office package
Demonstrated ability to successfully perform multiple tasks in a fast-paced environment
Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries
Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made
Excellent interpersonal and rapport-building skills
Ability to ask appropriate and relevant questions to identify patient needs
Proven problem-solving, negotiations, and decision-making skills
Ability to use appropriate discretion and judgment in applying patient/call handling guidelines
Ability to listen, process transactions and interact with patients simultaneously in a fast-paced environment
Ability to provide enthusiastic and concise communication to meet and exceed patient expectations as well as foster positive relationships with team members
Working Conditions
The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.
The above information on this description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.
VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
General Summary
The primary function of this role is to help patients find eyeglasses and contact lenses that are the best match for each individual while providing the highest levels of quality and care.
Essential Functions
Determine the reason for the patient’s visit, identify lifestyle needs, and deliver recommendations to patients for eyewear needs following the prescription given by their optometrist
Attract and retain patients by delivering exceptional patient service, fostering patient retention, and promoting outstanding patient satisfaction
Assist patient in the selection of frames and coordinate frames with optical measurements and prescription
Recommend specific lenses, lens coatings, and frames to suit patient needs, occupations, habits, and facial features
Take measurements of eyes, assist patients with adjustments and/or troubleshooting, and dispense eyewear
Repair eyewear as needed
Ensure correct pricing and realistic delivery time quotes to patients
Prepare and submit a work order to the optical laboratory that includes instructions for the grinding and mounting of lenses in frames
Final inspect complete orders to ensure they match the patient's order specification
Instruct patients on correct eyeglass and contact lens care and maintenance
Assist patient with inserting, removing, and caring for contact lenses
Clean and merchandise displays on a daily basis and ensure that patients have access to glasses by checking remaining inventory to restock empty displays
Assist with insurance billing and processing orders
Document all patient communication in patient records within practice software system
Work on special projects and perform other related duties as assigned or requested
May oversee trainees or student opticians
Job Specifications
Typically Has The Following Skills Or Abilities
One to two years of experience in related field
Must have active applicable State licensure
Certification by a nationally recognized optician association as an optician, if required by state law based on practice location
Working knowledge of MS Office package
Demonstrated ability to successfully perform multiple tasks in a fast-paced environment
Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries
Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made
Excellent interpersonal and rapport-building skills
Ability to ask appropriate and relevant questions to identify patient needs
Proven problem-solving, negotiations, and decision-making skills
Ability to use appropriate discretion and judgment in applying patient/call handling guidelines
Ability to listen, process transactions and interact with patients simultaneously in a fast-paced environment
Ability to provide enthusiastic and concise communication to meet and exceed patient expectations as well as foster positive relationships with team members
Working Conditions
The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.
The above information on this description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.
VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
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