What are the responsibilities and job description for the Genesys - FreeSWITCH Expert with IVR position at VTekis Consulting LLP?
Company Description
VTekis Consulting LLC provides complete solutions for Staff Agumentation, Recruitment Process Outsourcing, Contract Hiring, Direct Hire and Outsourced Solutions. Our goal is to deliver quality professional services to our clients not just to find someone to do a job, we match the right professional for your staffing needs and earning confidence through the proper assignment of people. This alignment of people and companies allows us to create opportunity. Most importantly, We don’t consider the process complete until we find the perfect fit.
Job Description
Key Responsibilities:
- FreeSWITCH Development and Maintenance:
- Design, implement, and maintain FreeSWITCH-based telephony systems.
- Optimize and troubleshoot FreeSWITCH configurations for performance and reliability.
- Develop custom modules and applications within FreeSWITCH.
- IVR System Design and Integration:
- Design and deploy IVR solutions tailored to business requirements.
- Implement call flow logic, menu structures, and user prompts.
- Integrate IVR systems with backend databases and APIs for dynamic content.
- Genesys Integration:
- Integrate FreeSWITCH systems with Genesys contact center solutions.
- Configure and manage SIP trunks and other telephony interfaces.
- Ensure interoperability between FreeSWITCH and Genesys components.
- Collaboration and Support:
- Work closely with cross-functional teams, including developers, network engineers, and business analysts.
- Provide technical support and troubleshooting for telephony and IVR issues.
- Document system configurations, processes, and procedures.
Qualifications:
- Education and Experience:
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- 5 years of experience working with FreeSWITCH and IVR systems.
- Proven experience in integrating telephony systems with Genesys platforms.
- Technical Skills:
- Deep understanding of VoIP protocols (SIP, RTP) and telephony systems.
- Proficiency in FreeSWITCH, including module development and configuration.
- Experience with IVR design and development, including voice scripting and call flow design.
- Familiarity with Genesys contact center solutions and integration best practices.
- Strong programming skills in languages such as C, C , Lua, or Python.
- Other Skills:
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Detail-oriented with a commitment to delivering high-quality solutions.
Preferred Qualifications:
- Certifications in FreeSWITCH or Genesys technologies.
- Experience with cloud-based telephony solutions and SIP trunking providers.
- Knowledge of additional telephony platforms and protocols.
Regards,
Mohammed Ilyas,
PH - 229-264-4029 or Text - 229-469-1455 or You can share the updated resume at Mohammed@vtekis. com
Additional Information
All your information will be kept confidential according to EEO guidelines.
