Technical Support Analyst

Description

HYBRID TEMP ASSIGNMENT opportunities available for FULL-TIME & PART-TIME in Atlanta! 

Title of Position: Technical Support Representative/Analyst

Classification:  Non-Exempt

Organization Relationship: Reports to the Director of Client Operations, Dental

GENERAL SUMMARY:

The Technical Support Representative will be responsible for providing world-class service to prospective, new and existing customers ensuring the effective use of and satisfaction with products Vyne.

DUTIES & RESPONSIBILITIES:

• Resolve or facilitate resolution of customer issues including training, transmission, integration and billing.
• Document all communications with accurate, concise and complete notes, following documentation procedures.
•  Maintain knowledge of and familiarity with Vyne products and services sufficient to perform duties.
• Contribute to the accomplishment of Key Performance Indicators within the assigned center of excellence.
• Participate in special projects as assigned.
• Actively participating as a positive team player within the center of excellence, department and company.
• Consistently demonstrate the core values of Vyne.
• Other duties as assigned.

PHYSICAL DEMANDS:

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.,

Security Roles/Responsibilities:

• Protected Health Information (“PHI”) Internal, by exception - This position may have access to and be responsible for the security of PHI/PI on an incidental basis.
• Protected Health Information (“PHI”) by customer request - This position may have access to and be responsible for the security of PHI/PI on a daily basis.
• Human Resource Information - This position may have access to and be responsible for the security of information including salary, insurance, reviews, resumes.
• Financial Information - This position may have access to and be responsible for the security of financial information, including customer account information.
• Financial Admin - This position may have access to and be responsible for the security of financial administrative accounts and corporate accounts.
• Application Admin - This position may have access to and be responsible for securely administering user access to corporate applications.
• Support Admin - This position may have access to and be responsible for supporting customer technical needs, which may include securing customer's sensitive technical information.
• System Admin - This position may have access to and be responsible for the security of root access to Vyne's infrastructure.

Qualifications

EDUCATION, KNOWLEDGE AND SKILLS: 

• Software support for hospitals or dentist office a plus.
• Customer service experience in healthcare or  healthcare insurance experience a plus
• Above average understanding and troubleshooting of the Microsoft Windows operating environment
• Expertise in business software configuration
• Experience in Microsoft Office products is preferred
• High school diploma required; college degree preferred
• 2 years product applications support experience
• Strong customer service skills and professional phone etiquette

Vyne Dental provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetics, or veteran status.  In addition to federal law requirements, Vyne Dental follows applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.