What are the responsibilities and job description for the Shipping & Receiving Office Supervisor position at W&D, PVH?
Position Summary: Supervise a staff of operational clericals that provide exceptional customer service, strategy and organizational excellence in order to support the distribution of apparel and satisfy the timely shipments of over 1,000 customers for PVH’s wholesale divisions.
Essential Functions of the Job:
- Supervise the Wave Planning and Account Planning of shipments for over 1,000 customers in a (projected) 24/5 wholesale facility
- Supervise the Merchandise Coordinators and Shipping/Receiving Clerks with coordinating all returns and correspondence with internal and external customers
- Supervise Yard switcher with the physical movement of all yard equipment and proper documentation of seals, yard moves, and yard checks
- Oversee inbound receipts and outbound shipments, the invoicing of all freight, reconciling overages/shortages/damages and maintaining accurate and organized digital and filed records of all bill of ladings and receiving shipments
- Create and maintain operational efficiencies within the offices through scheduling, planning, and supervision.
- Oversees ad hoc projects as needed to support the business
- Oversee training of all office personnel and enforce proper shipping/receiving procedures to maintain safety and quality
- Co-Facilitate End of Month/Quarter/Year for the Distribution Center Trains
- Mentors and develops operational clericals’ development plans and professional growth
- Directly collaborate with W&D customer service and account representatives for multiple divisions to provide timely updates regarding shipments
- Daily partnership with Account Support and Strategic Service departments in order to resolve issues and ensure the facility and company metrics are met
- Troubleshoot issues arising from investigating vendor chargebacks
- Develop and maintain relationships with PVH transportation team, as well as LTL, parcel and truckload carriers to ensure a proper amount of equipment and pickups are available to support up to 52 shipments per day at peak volume and timely unloading of inbound freight
- Sustain a thorough understanding of loading and routing compliance for customers to ensure accurate shipments with minimal charge-backs for the business
- Upholding all records, correspondence, documentation and photos detailing for shipments to dispute charge-backs as needed
- Oversee control of yard ensuring ensuring adequate equipment is on site, including empty and full trailer/container control, spotting, switching, etc
Internal & External Contacts:
- Internal : Supervision, Operations Mgmt., Wave Planner, Merchandise Coordinator, Office Staff, Hourly Assoc., IT
- External : Corp. Merchants, Corp IT, other W&D locations. Vendor Marketing Group, Corp. Traffic, Clients, Inventory Control Personnel
Supervisory Responsibilities:
- Direct : 5-10 clerical; 1-2 Warehouse Associates; 1 Contractor
Decision Making:
- Prioritize work assignments and projects for staff
- Participate in the development of Operational processes and offer challenges and solutions in support of the goal that maintain budgetary goals are met
Environment:
- Interact with Receiving and/or Shipping teams to develop solid partnerships and processes that are easy to follow and comprehend.
- Partner with Shipping & Receiving Manager to successfully develop programs and drive order fulfillment.
Qualifications & Experience:
- Experience: 1 - 3 years supervisory experience. Office Management experience preferred.
- Education: H.S. Diploma 4-Year degree in Business discipline is a plus
- Skills: Strong analytical and research skills, strong written and oral communication skills, ability to work with a diverse and variably talented work force. Strong experience utilizing Microsoft Outlook, Excel, Word and PowerPoint.
PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications, consistent with applicable law and without regard to race, color, sex, gender identity or expression, age, religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH also has a strong corporate commitment to inclusion, diversity and to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential. To achieve these goals, across the United States and its territories, PVH prohibits any PVH employee, agent or representative from requesting or otherwise considering any job applicant’s current or prior wages, salary or other compensation information in connection with the hiring process. Accordingly, applicants are asked not to disclose this salary history information to PVH