ABOUT Our Client:
Our Client has produced and installed more than 400,000 door sets for clients in over 40 countries.
JOB DESCRIPTION:
The role of the US Operations Manager(Door production)
ROLES AND RESPONSIBILITIES:
· Contribute to the recruiting and hiring of new staff.
· Oversee accounts payable and accounts receivable departments.
· Contribute to the commercial success of the Client
DAILY AND MONTHLY RESPONSIBILITIES:
· Work with the US project team to ensure resources are allocated correctly.
· Liaise with contractors to make sure projects are on schedule and meeting required deadlines.
· Work closely with the production team to make sure projects are on track for shipping and communicating these updates to the customer.
· Working with project management and production to ensure specifications are correct and
dealing with any problems that may arise through the production cycle.
· Working closely with the installation manager to ensure projects are delivered and installed smoothly and efficiently.
· Going to site to meet with contractors to ensure their expectations have been met.
· Partner with cross-functional support teams in improving the proprietary tools and systems.
· Conduct budget reviews and report cost plans to upper management.
· Setting budgets and ensuring costs remain under your target.
· Heavy involvement in the company's planning, policy, and strategic decisions.
· Examine the company's financial data and use your findings to improve profitability.
· Think of ideas to improve the company's level of customer service.
The above is a non-exhaustive summary of responsibilities that the US Operations Manager
will be expected to fulfil.
SKILLS/QUALIFICATIONS:
· A bachelor's degree in management or related field.
· Professional certifications in personnel management, operations management a bonus.
· Experience working in an operations role.
· Strong leadership skills and ability to delegate.
· Proficient in Microsoft office suite.
· Addressing operational concerns and issues, monitoring overall customer satisfaction.
· Excellent interpersonal communication and organizing skills to coordinate project activities.
· Ability to communicate with others effectively.
· Ability to conduct research for special projects, respond timely inquiries, and present written/ oral briefings.
· Ability to work with details and time-sensitive issues.
· Good decision-making skills and response to high-pressure situation.
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