Director, Strategic Accounts

About the Role:

As a Strategic Accounts Director, you will be responsible for managing a portfolio of key and strategic customer relationships either personally or through a team of account managers. You will also develop and execute tailored solutions and strategies for customers that ensure their ongoing satisfaction and loyalty while also enhancing profitability.

Your Responsibilities:

• Develop and execute multi-year strategies for each account in their portfolio
• Implement a relationship management plan
• Clearly understand and drive to financial targets for your accounts as well as the entire team
• Aligns individual objectives to accomplish team goals
• Coordinate the engagement of our organization with the customer organization to ensure an effective two-way flow of information and effective resolution of issues.
• Manage key client and customer relationships, often through account teams, to ensure their ongoing satisfaction and loyalty with the support of the Customer Experience Team.
• Acting as subject matter expert in an area of technology, policy, regulation, or operational management for the team.
• Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media.
• Define and implement clear KPI's with our customers and internally to drive results.
• Provide leadership to anyone who supports the Account
• Other duties as assigned

Let's Talk About Your Qualifications:

• Bachelor's Degree (Preferred Major: business law, management, economics, accounting, finance, mathematics, marketing, or statistics)
• Minimum 10 years of successful sales experience, including at least 5 years of sales leadership experience
• Demonstrated skills in forecasting and attaining or exceeding sales, profitability, and budget goals
• Strong team building, coaching, development, and collaboration skills
• Ability to effectively implement sales and marketing strategies on a national basis
• Ability to effectively balance team and customer performance with strategy and pivot if necessary
• Strong analytical, critical thinking and problem-solving skills
• Strong written and verbal communication skills; ability to articulate ideas and communicate
• effectively with the sales team, operations, senior management, and customers
• Excellent time management skills
• Track record of growing sales in both existing accounts and conquest accounts through the leadership of a sales team
• Advocate for both the customer and Wabash

Leadership Attributes:

At Wabash, we pride ourselves on being empowering, and there are some things we feel very strongly about:

• Embrace Diversity and Inclusion -- Solicit and respect the input of others, celebrate differences, and strive for transparency and inclusiveness
• Seek to Listen -- Actively listen to reach the best solution and make the strongest decisions
• Always Learn -- Strive to improve; do not quit or settle for the status quo
• Be Authentic -- Demonstrate honesty, incredible energy, and grit in everything you do
• Win Together -- Collaborate, seek alignment, and excel at cross-group communication to success as one team and One Wabash

Join us in turning ideas into world-changing realities. Curate and build your high-impact professional career at Wabash!

Affirmative Action/EEO Statement: