Service Network Product Manager

As a Service Network Product Manager, you will champion a visionary service network strategy and tactically develop, manage, and support a portfolio of service solutions for fleet operators leveraging our best-in-class network of dealers and service provider partners. Activities include, but are not limited to, supporting the selling process, gathering voice of customer insights, and actively developing our partner service network.

Your Responsibilities:

• Maintain product roadmaps, which are comprised of environmental scanning (competitive, regulatory, macro trends), vision, battlegrounds and new technology
• Utilize product roadmaps to direct resource allocation and integrate solutionstrategy
• Oversee the developing and managing of new service ideafunnels
• Understand market problems and the company's unique abilities tosolve
• Assist and create go-to-market programs that align with long-term agreement process for Wabash strategic customers and buying process for our customers
• Support commercial organization with market and product expertise
• Actively manage cross-functional program teams through regular gate reviews by communicatingprogram status, issues and risks to respective programstakeholders
• Facilitate both direct and indirect sales opportunities via the network to assure the fleet derives maximum benefit from their partnership with Wabash through the full product lifecycle
• Assess the needs of our fleet customers and assure that the network footprint & quality can support at the level required to maximize equipment uptime
• Seek opportunities to enhance ourvalue proposition, service coverage, capabilities, and speed tomarket
• Developtools and processes that promote high levels of open communication, critical thinking,and accountability throughout theenterprise

• Embrace Diversity and Inclusion – Solicit and respect the input of others, celebrate differences, and strive for transparency and inclusiveness
• Seek to Listen – Actively listen to reach the best solution and make the strongest decisions
• Always Learn – Strive to improve; do not quit or settle for the status quo
• Be Authentic – Demonstrate honesty, incredible energy, and grit in everything you do
• Win Together – Collaborate, seek alignment, and excel at cross-group communication to success as one team and One Wabash

• Bachelor's Degree
• Master'sDegree (Degree Desired:MS or MBA) preferred
• Minimum 10 years of experience in the business of the maintenance and repair of trailers preferably with a large national fleet or service management company
• Comfortable operating at both executive and service shop / parts counter levels
• Possess the ability to motivate external & internal parties to develop and deliver connected solutions that create value for the fleet driving loyalty while reducing customer friction
• Familiarity with value proposition design, market definition, and segmentation
• PMP certification or other industry recognized project management certifications plus
• Six Sigma (Green Belt, Black Belt or Master Black Belt) Certification preferred