Clinical Services Supervisor

Description

Job Summary:

The Clinical Services Supervisor is responsible for overseeing a team of approximately 50 Medical Assistants across all the Waccamaw Dermatology locations. Their duties include partnering with the providers to ensure efficient patient treatment procedures and providing ongoing training to incorporate best practices for the team. Schedules the medical assistant team and acts as a point of escalation when needed.

Supervisory Responsibilities:

? Directly and indirectly manages a small team of individuals.

Duties/Responsibilities:

? Supervises employees engaged in medical assistant activities across all locations.

? Builds relationships of trust between the provider, medical assisting team and the practice.

? In collaboration with the providers, plans and prepares work schedules and assigns medical assistants to specific duties.

? Hires, trains, and evaluates medical assistants in consultation with Practice Administrator, Human Resources, and the providers.

? Contributes to the development of new policies, procedures, and training programs for the medical assistant team.

? Supports the providers to identify and resolve problems with service to customers.

? Ensures medical assistant compliance with applicable government laws, healthcare regulations/guidelines, and Company policies and procedures.

? Handles difficult/challenging conversations with employees with professionalism and fairness, adhering to company and federal/state employment regulations.

? Foster a positive and collaborative work environment.

? Collaborate to ensure processes are in place for an exceptional patient experience from the moment of booking to post-treatment follow-up.

? Acts as a point of escalation for the medical assistants and address patient inquiries and concerns promptly and professionally.

? Performs other duties as assigned.

Required Skills/Abilities:

? Excellent verbal and written communication skills.

? Excellent interpersonal, negotiation, and conflict resolution skills.

? Excellent organizational skills and attention to detail.

? Excellent time management skills with a proven ability to meet deadlines.

? Strong analytical and critical thinking skills.

? Ability to prioritize tasks and to delegate them when appropriate.

? Ability to act with integrity, professionalism, and confidentiality.

? Proficient with Microsoft Office Suite, Electronic Management Software, and other related systems used within a healthcare setting.

Education and Experience:

? Certificate in clinical field preferred, but not required.

? Minimum of 2 years prior experience as a medical assistant

? Minimum of 1 year in a supervisory/leadership capacity

? Current CPR, ALS certificate.

Physical Requirements:

? Prolonged periods of sitting at a desk and working on a computer.

? Must be able to lift 25 pounds at times.

? Must be able to access and navigate each department at the organization’s facilities.

? Combination of medical office and exam rooms. Frequent exposure to communicable diseases, biohazards, and other conditions common in clinic settings. Light lifting to 20 lbs and ability to physically support patients as needed.

Why Waccamaw Dermatology:

If you are looking to be a part of a dynamic team who enjoys helping others and believes that quality healthcare is for everyone, bring your critical thinking skills, positive attitude, cheerful smile and join a special team that makes a true difference!