Residential HVAC Service Technician Level 3

Position Summary: To provide maintenance and repairs on a wide variety of residential and commercial heating and air conditioning systems according to company standards providing the customer with a high-quality experience. Assist with training Service Technicians Entry Level – Level 2.

Required Qualifications / Achievements:

• Valid driver’s license
• Insurable driving record
• EPA 608 Certification
• NATE CORE 1 Specialty or NFI Certification
• Ability to follow written and verbal directions as given
• Meet all qualifications and have all tools required for Service Technician Level 2
• Work from 28’ extension ladder and 12’ step ladder
• Ability to operate power and hand tools safely
• Must be able to lift and carry up to 100 lbs on occasion
• Demonstrate willingness to invest in tools used in the service of HVAC equipment
• Demonstrate willingness to invest time in service training seminars and classes
• Demonstrate ability to perform routine preventative maintenance on residential system without assistance and supervision
• Demonstrate working knowledge of brazing and refrigeration procedure
• Demonstrate knowledge of service tools and testing devices
• Understand benefits of preventative maintenance
• Demonstrate advanced customer service skills and have ability to communicate clearly, ideas and explanation of problems to residential and commercial customers and coworkers

Desired Qualifications / Achievements:

• HVAC Tech School Certificate and/or Equivalent Experience
• High School Diploma or GED
• Valid Unrestricted Minnesota Driver’s License
• EPA 608 Universal Refrigerant Handling Certified
• NATE 1 Specialty or NFI Certification

Essential Functions and Responsibilities:

• Arrive at jobsite at scheduled time and/ or locations as dispatched
• Relocate from one jobsite to another jobsite as dispatched during the workday
• Operate company vehicle as needed
• Demonstrated basic knowledge of diagnostic and troubleshooting techniques.
• Demonstrated knowledge of proper interpretations of testing devices
• Demonstrated ability to brazing
• Follow instructions from supervisor and/or dispatcher and carry out in timely manner
• Report problems with company tools or vehicle promptly
• Report Problems with Equipment to Service Dispatcher to expedite parts delivery.
• Communicate with customer and collect C.O.D. on maintenance visits as directed.
• Always maintain professional appearance and attitude
• Inform and educate customers about residential planned maintenance agreements
• Inform and educate customers on additional products or services available through company
• Inform customer of replacement options following company guidelines.
• Provide all customers with new / renewal maintenance agreement program information
• Complete all service-related forms properly
• Perform routine preventative maintenance on residential equipment without supervision including completion of maintenance checklists in full
• Demonstrate enhanced customer service skills
• Demonstrated ability to program thermostats
• Demonstrated ability to maintain and repair and a wide range of both residential and commercial HVAC Systems
• Demonstrate ability to perform maintenance and repairs on gas hearth appliances
• Demonstrate basic knowledge and ability to read and interpret wiring diagrams and blueprints
• Demonstrate knowledge and ability to layout and install low voltage wiring
• Demonstrated skills to perform planned light commercial systems utilizing maintenance checklist without assistance.
• Develop basic knowledge of residential hydronic system
• Acquire residential planned maintenance agreements
• On call status for emergency service as required
• Other duties as assigned

Success Factors / Job Competencies:

• Motivated work ethic
• Attendance
• Demonstrated mechanical aptitude
• Positive attitude
• Proficiency in using tools
• Excellent communication skills
• Strong team player
• Willingness to learn

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform the essential functions.

Physical Demands:

• While preforming the duties of this position, the employee is required to walk, stoop, balance on feet, talk, hear, squat, climb, reach about their head and drive a company vehicle. They will use their hands to finger, handle or feel objects, tools or controls. Employee must occasionally lift and/or move objects weighing 50-100lbs. Use of visions abilities include, close vision, distant vision, color vision, peripheral vision, depth perception and the ability to focus.

Work Environment:

• While preforming the duties of this position, the employee is exposed to weather conditions at that time. They may be required to be in confined spaces for short periods of time.

Performance Standards:

Certain key business indicators that will measure the effectiveness of this job description. These include the following:

• Customer compliments or complaints.
• Legible and Complete Paperwork.
• Callback ratio equal to or less than _______
• Average invoiced amount of $300.00
• 100 Rate Our Business Reviews

Achievements Required for Level 4:

• Successful demonstration of Level 3
• Essential Job Functions and Responsibilities as outlined in the Job Description
• Meet or exceed all Performance Standards required of the Level 3 Technician as outlined in the Job Description
• 20 Accessory’s sold and/or $5000.00 in accessory revenue generated.
• 15 Maintenance Agreement Sold/Renewed
• Passed 2nd NATE Specialty Exam

Job Type: Full-time

Pay: $29.00 - $33.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Company truck
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• Monday to Friday
• Weekends as needed

Supplemental Pay:

• Bonus opportunities
• Commission pay

Experience:

• HVAC: 5 years (Preferred)

License/Certification:

• EPA Type II (Preferred)

Ability to Relocate:

• Waconia, MN: Relocate before starting work (Required)

Work Location: On the road