Service Clerk

Service Clerk

Job Responsibilities

· Supply Technicians with all required parts & put them on the Work Orders

o Assist Technicians in determining the required parts (creation of Pick-Lists)

o Confirm Parts on Tech generated Pick-Lists

o Pull parts from stock, order parts from the suppliers &/or transfer from other locations

o Return parts not used in a repair to stock & remove from the Work Order

o Locate and distribute parts in the morning from Machine Down & Stock Orders

· Open Work Orders & maintain control until closed & invoiced

(Customer, Internal, Warranty, PIP & Monthly)

o Preview all Work Orders when Technicians have completed the work & Signed-Off

§ Confirm all Work Order Details (customer name, equipment, tag number, serial number, machine hours, work order status & G/L account).

§ Confirm that all Parts have been put on the Work Order

§ Enter all applicable Misc Charges (Service Accessories, EPA charges, Diagnostic Hook-Up Fee, etc, etc) on the Work Orders

§ Review all labor entries for accuracy & round-up the total hours to the next quarter hour

§ Forward all Work Orders to Service Mgr to be closed

· Maintain Technician time in PFW

o Print & review Scan History daily, for previous day & forward to Service Mgr

o Determine that the Techs were on the correct Work Order

§ Make Service Mgr aware of any questionable entries

o Assist Service Mgr with correcting Technicians time as needed

o Record all absences on the appropriate Monthly Work Order

§ Holiday/Vacation

§ Sick/Personal

§ Non-Paid Absence

o Post Technician time to the Payroll Worksheet

o Make sure Technicians are being productive and not just “riding the clock”

§ Compare actual time to the SJP/MST or estimated time on the Work Order

o Record time for non-IntelliTech Service employees

· Submit all;

o Machine Warranty, PIP claims & Part Warranty

§ Follow-up on & correct New & Returned claims

§ Re-file claims where necessary or invoice the customer for non-warranty repairs &/or parts

§ Work with Warranty Administrator to confirm appropriate payment on all claims & reconciliation of the 105 Warranty Receivable account

· Maintain the Warranty Parts Bin

· Process all Warranty Part Return requests

· Track PIP Register for timely completion of jobs

o Open Work Orders as needed

o Order PIP Kits

· Work with Admin Staff to reconcile the John Deere Statement

· Enter Product / Warranty Registration

o Stihl

o Honda

o Lowe’s / The Home Depot

· Code and charge-out all Outside Labor & Materials

· File Overages/Shortages in JDMINT

· Return all e-Crates & Shipping Stands (Planter & Tillage)

· Process Core Returns generated thru the Service Dept

· Answer Service / Parts calls & direct to appropriate personnel

o Field internal and external customer inquiries to the service department

o Take customers calls, determine estimated repair schedule & dates, as well as pick-up & deliveries

· Maintain all parts/service program updates

o Maintain current knowledge of financing options for the sale of both parts & repairs

· Promote & sell pre-season/PerforMax Inspections

· Maintain Service Department files & records

o Special Tools

(Service Advisor update on all laptops)

· Assign Inventory Tags/Numbers – New & Used goods

· Update Maintenance Agreement spreadsheet on the Intranet

· Maintain Service Accessories / supplies &make replacement orders as necessary

· Participate in all job-related training and development

· Maintain a working relationship with TCSM and assist with audits

· Fill in as service manager

o Assign Techs to jobs

· Mass Channel

o Enter Lowe’s / The Home Depot PDIs & track payment

o Complete the Follow-up After the Sale process & track payment

Job Type: Full-time

Pay: $35,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekend availability

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Hernando, MS: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Service Equipment Management: 2 years (Preferred)

Work Location: One location

Salary : $35,000 - $65,000