Gallery Attendant

POSITION DESCRIPTION

Gallery Attendants (GA) are stewards of the visitor’s experience at The Wadsworth. They serve as an enthusiastic, welcoming, and approachable presence throughout the museum as they support wayfinding, access to resources, promote public programs and events, provide general information about the collections and special exhibitions, help keep the art safe from damage, assist in ensuring the safety of museum visitors, and share information that provides the best possible experience at the museum for all audiences. GA’s receive comprehensive training to support the experience of visitors of all ages, fostering positive connections between visitors and the museum as a place in the city of Hartford.

Gallery Attendants work a core schedule Thursday through Sunday and must be available to work additional days throughout the week for special events as needed.

ESSENTIAL RESPONSIBILITIES

• Demonstrate the highest level of customer service, remaining professional, personable, and engaging to all museum visitors.
• Ensure that our visitor experience aligns with the museum’s brand and mission.
• Remain knowledgeable about exhibitions, the collection, public programs and events, museum resources, and Hartford City arts and culture opportunities, and promote all to visitors.
• Protect the artwork by continuously observing visitors’ behavior while circulating in specific areas or galleries, including monitoring for restricted items and touching of art.
• GA’s ensure that visitors follow museum policies regarding food or drink in the galleries, photography of artwork, and current State of Connecticut guidelines related to Covid-19.
• Assist in wayfinding, providing directions and suggested routes of travel.
• Implement time and line management for timed gallery experiences (includes use of iPad).
• Promote museum membership; understand any special promotions and changes.
• Attend all mandatory department meetings/trainings.
• Work special events, performances, opening receptions, public programs, and other programs as assigned.
• Respond quickly and calmly to emergencies and assist others in the event of an emergency.