Nonprofit Data Manager

Waking the Village Data Manager

Agency Overview: Waking the Village operates programs for youth and children overcoming homelessness. Our programs include a shelter, transitional housing, rapid rehousing, prevention and intervention, street outreach, an arts and wellness drop in center, and three preschools. Our hallmarks are intense advocacy, relationship based services, and creative programming.

Purpose: The data manager will be responsible for overseeing the program evaluation process that is data-informed and data-driven. As such, they will have primary responsibility for the timely collection of client data, analyzing outcome data, and interpreting that data to identify the effectiveness of Waking the Village’s programs. They will also author outcome reports for program leads, the Board, funders, and key stakeholders. They will play a key role in supporting monitoring visits and gathering requested documentation. This position will also manage the IT needs of the agency including onboarding new staff and training them in data collection and security protocols.

This is a new position for Waking the Village and centralizes tasks that had been disbursed across program leads.

We are also adopting a new data system (still in discernment) that facilitates the ability to look at outcomes across all agency programs as well as effectively capture the services and outcomes achieved by individual clients. We are considering Bonterra/Apricot 360, Bridge Street, and similar data systems. The Data Manager, with the support of agency leads, will helm the process of transitioning and supporting the team into this new process.

Finally, we are hoping to find a Data Manager who builds warm connections with their co-workers while also upholding standards around timely, high quality data.

Essential Functions:

Data Collection and Analysis

· Prepare reports, dashboard, and presentations for staff and stakeholders, i.e., annual report, board reports, client reports, grant reports, and program reports

· Manage organizational databases and systems. Oversee the data input process, ensuring best practices, as well as established internal processes. Maintain instructional materials (manuals) for primary databases.

• Working collaboratively with program leads, maintain and improve quality by completing internal compliance and data monitoring research;
• Assist staff members in developing and/or implementing program evaluation tools, including those needed to track, collect, and analyze data to meet requirements for new programs and donors;
• Fully engage as a member of the team, participating in program meetings and staff development activities;

· Improve data collection and reporting systems by studying current practices, designing modifications, and implementing change within the organization

· Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions

· Perform daily, weekly, and monthly reviews of current processes to ensure timely submission and high quality of data

· Train our team in how to use data systems and support troubleshooting.

· Monitor timely and complete submission of data by staff and communicate to leads when staff are in need of support or correction.

· Support the development of processes to reduce the need for double entry of data as staff also abide guidelines to enter data into our local Homelessness Management Information System (HMIS)

· Support and develop efficient processes that ensure social workers and teachers spend minimal time on data entry- and the most time possible in direct service to youth and children experiencing homelessness- while still ensuring quality data that meets funders mandates.

Manage Technology Needs

· Onboard and offboard staff re: IT needs and trainings and set-ups/clean-outs

· Be first contact for IT issues and address or promote to IT company as needed

· Manage all user access and roles for databases and systems

· Provide ongoing support and trainings for databases and systems

Operations and Data Security

· Implement internal data control processes and security compliance for each funding stream.

· Maintain user confidence and protect operations by keeping information confidential

· Work with agency leadership to prioritize information needs

• Keeps abreast of Federal, State, and local legislative and regulatory proposals related to homeless services for impact to our data systems

Job Requirements

Education, Training and Experience:

· Associates or Bachelors degree in related field preferred

· Two years of professional experience in the nonprofit sector preferred

· Demonstrated experience in data collection, statistical analysis, data quality assessments, etc.

· Attention to detail, as well as the ability to see the bigger picture of overall programs and goals related to data.

· Ability to develop constructive, professional, and cooperative working relationships with others and maintain those relationships over time.

· Effectively utilize general and program-specific computer programs and data systems

Ideal Characteristics and Skills

· Familiar with data collection and processes within the field of homelessness (i.e. HMIS, HUD/OES/ACF data requirements, CSBG data requirements…)

· Strong writer and communicator. Ability to design and create forms, dashboards, charts, brochures, and other distillations for information would be celebrated.

· Inclination to reflect on implications of data and how we can use the information to improve our programs and our communities.

· Understanding that in a social work agency, the team is in the trenches addressing crises, trauma, and injustice. Data systems must be efficient, easy to navigate, and meaningful to ensure the staff stays invested in documentation.

· Commitment to ensuring data systems and processes integrate into broader community efforts to address homelessness (i.e. coordinated entry, community plans...)

· Be Committed to Creating a Work Environment that Strives for Justice: We work hard to create programs and work spaces that fight the impacts of historic racism, sexism, homophobia, transphobia, and classism. We believe in developing leadership within all staff and making room for all voices.

· Patient and warm in training staff in data collection processes and in upholding timelines and data standards.

· Ability to dissect a new funding contract, define the needed data, and integrate into our system in a thoughtful, efficient way.

· Comfortable with leading our agency into new conversations and considerations about how we collect and use data.

· Passionate about tackling homelessness and the injustices that lead to it.

Physical Requirements

· Tasks involve sitting, standing, walking, kneeling, bending, crouching, reaching and performing other physical requirements commensurate with demands of the position.

· Sedentary work which involves sitting most of the time.

· Must be able to speak (expressing or exchanging ideas by means of spoken words)

· Must be able to hear (hearing aids acceptable)

· Close visual acuity to perform activities such as viewing a computer terminal, excessive reading, and preparing and analyzing data and figures (corrective devices acceptable).

Compensation: Depends on education, job stability, and experience.

1-2 years’ experience in related field: $26/hr

Over 2 years related experience: $27-$28/hr depending on education and degree

Over 3 years in related field: $29-$30/hr depending on education and degree

Over five years in related field: $31- $33/hr depending on education and degree

Schedule: 40 hours a week. 8:30 to 4:30 from M-F is optimal schedule.

Benefits:

Health, Vision, and Dental Insurance (Employer covers 70% of premium up to $550/month)

Life Insurance

Employee Assistance Program

Work Phone with Unlimited Data

30 Paid Holiday/PTO Days Annually (with increase to 45 days over five years)

401K Program through Betterment

Workspace: Hybrid with majority of hours able to be worked remotely. We prefer a local candidate who can attend some staff meetings, conduct in-person trainings and support sessions, and build relationships with co-workers.

Equal Opportunity Employer

Waking the Village is an equal opportunity employer and service provider. WTV believes that all people are entitled to equal opportunity for employment or connection to services provided by our agency. We follow state, local, and federal laws prohibiting discrimination in hiring, employment, and service provision. We do not discriminate against employees, clients, volunteers, or applicants in violation of those laws. We extend this policy to volunteers and interns working for Waking the Village and all clients served by our agency.

Waking the Village reaffirms its long-standing policy prohibiting discrimination in employment and the provision of services on the basis of the fact or perception of:

Race

Color

Ancestry

National origin

Religion

Sex (including pregnancy, childbirth, and related medical conditions)

Disability

Age

Citizenship status

Genetic information

Marital status

Sexual orientation and identity

Gender Expression and Gender Identity

AIDS/HIV

Medical condition

Political activities or affiliations/opinion

Military or veteran status

Status as a victim of domestic violence, assault, or stalking

Job Type: Full-time

Pay: $54,080.00 - $68,640.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Please list years of experience and/or list educational background or training in nonprofit data management.

Experience:

• Data management: 1 year (Required)

Ability to Commute:

• Sacramento, CA 95811 (Required)

Ability to Relocate:

• Sacramento, CA 95811: Relocate before starting work (Required)

Work Location: Hybrid remote in Sacramento, CA 95811