Site Supervisor (Unarmed) - Brown Forman Corporate

The Site Supervisor will be responsible for the daily operations, training and development of Security Officers at their location. The successful candidate will possess a strong knowledge of supervisory practices, procedures, and security operations.

Duties may include the following; other duties may be assigned by the Operations Manager or Branch General Manager:

• Responsible for the performance of all shifts and Security Officers on duty;
• Has a working knowledge and understanding of the Specific and General Post instructions for post(s). Has practical knowledge of all additional and emergency post instructions that are called for by the client;
• Patrols post assigned by walking or using company provided vehicle where applicable;
• Conducts inspections of Post and Security Officers for proper compliance with the specific Post Orders, Walden Security procedures and general knowledge of post assignment;
• Informs the Post supervisor, Roving or Field Supervisors and the Operations Manager of matters/issues that cannot wait until the next workday;
• Records the daily events of their post on the Officers Daily Reports (ODR) which will be reviewed by the Post Supervisor, Roving or Field Supervisors and the Operations Manager;
• Registers at watch stations to record time of inspection trips and contracted random inspections.
• Assists in conducting on-the-job-training for newly assigned Security Officers as necessary;
• Responds to urgent client needs/requests for services or changes to services;
• Properly notifies authorities (supervisors, police or fire department, client, etc.) of emergency situations and/or post order violations;
• Examines doors, windows, and gates of assigned posts to determine that they are secure;
• Warns violators of rule infractions, such as loitering, smoking, or carrying forbidden articles, and expel persons engaging in suspicious or criminal acts;

• Immediate responsibility to direct, supervise, and support assigned site Security Officers.
• Monitors the performance of Security Officers, Patrol Officers, and SOC Operators, performing random inspections and providing direction as needed.
• Maintain weekly schedules to ensure each post is staffed with capable and trained personnel.
• Escalate staffing concerns immediately to the Account Manager.
• Communicate daily and weekly with the Account Manager regarding account performance and Security personnel performance.
• Assist with the training and development of Security personnel.
• Conduct investigative video reviews and report findings; Assist in conducting investigations and update requestors in a timely manner.
• Review incident reports for quality, completeness, and accuracy.
• The Site Supervisor will act as a liaison between the Account Manager, Operators, and Security Officers, providing coaching, recognition, and corrective discipline.
• Perform audits and run reports as needed.
• Inspects posts as scheduled and meets with Officers to outline tasks and responsibilities.
• Ensure that Officers sign in and out for their scheduled shifts accurately for every shift.
• Possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner.
• Assists in conducting on-the-job-training for newly assigned security officers as necessary.
• Ensures Security Officers adhere to uniform dress and grooming standards consistent with company standards.
• Ensure timely notification of all serious incidents.
• Able to manage and handle situations of a sensitive nature and maintain company’s confidentiality and information security practices (personnel issues, investigations, public relations incidents, emergency personnel contact information, etc.).

Minimum Qualifications:

• High school diploma or equivalent
• 1 year experience in a supervisory, or leadership role.
• Requires a year of related experience in any of the following categories; crisis management, physical security, critical infrastructure protection, risk controls, or loss prevention.
• Display exceptional customer service and communication skills.
• Ability to handle crisis situations at the client site, calmly and efficiently.
• Able to work in various environments such as cold weather, rain/snow, or heat.
• Stand or walk on various surfaces for long periods of time.
• Maintain daily logs and prepare and provide reports as required.
• Must possess strong computer skills with a high proficiency in the Google workspace and an ability to find information fast.
• Client Management Skills
• Strong Leadership skills
• Knowledge of supervisory practices, procedures, and security operations
• Ability to provide positive direction and motivate performance.
• Strong attention to detail
• Strong written and verbal communication skills
• Ability to solve conflict/problem solve.
• Maintain the highest ethical and professional standards.
• Must be able to multi-task and self-manage in a dynamic environment.
• Must be knowledgeable of all company policies and procedures.
• Maintain effective relationships with all levels of the company and client organization

Job Requirements

• Strong understanding and troubleshooting capabilities for CCTV, Physical Access Control, and various Security Software Platforms utilized by the organization.
• Must be detail-oriented, organized with the ability to multitask in a fast-paced, deadline-oriented environment.
• Ability to analyze problems, identify causes, and implement results-oriented solutions.
• Excellent organizational and time management skills.
• Must possess strong computer skills with a high proficiency in the Google workspace and an ability to find information fast.
• A professional demeanor, along with excellent customer service skills
• Ability to work independently while also being a team player.
• Excellent verbal and written communication skills in English. Fluency in other languages is a plus.
• Conduct routine alarm testing and remote audits.
• Manage access cards
• Maintain daily logs and prepare and provide reports as required.
• Analytical mindset with the ability to identify and escalate critical issues.
• Typing - 40 WPM, minimum
• Requires a year of related experience in any of the following categories; crisis management, physical security, critical infrastructure protection, risk controls, or loss prevention.
• Position requires sitting, heavy phone usage, and screen exposure for extended periods of time.

The ideal candidate:

• You have a minimum of 2 years of experience in a physical Security Operations Center (SOC), a GSOC, or security and/or law enforcement dispatch center.
• Experience in alarm monitoring
• You have a working knowledge of mass notification tools.
• You can rapidly analyze large amounts of information while maintaining composure during high-stress circumstances.
• You are prepared to work in a 24/7 operations center on a designated shift where you have the flexibility to cover extra hours as needed.
• An Associates and/or Bachelor’s Degree is preferred in an area of study relevant to this position (i.e., Security Management, Criminal Justice, Emergency Management, Homeland Security, etc.)

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.