Communication operator

Waldorf Astoria is looking for a Communications Operator to join the Guest Services Team in Park City! This is an onsite position.

With 150 rooms, 4,000 square feet of banquet space, and 3 food and beverage outlets, this award-winning Forbes 4-Star boutique property offers elevated comfort food inspired by mountain regions from around the world.

This includes a 3-meal restaurant, seasonal pool restaurant, and in-room dining.

• Classification : Full-Time
• Shift : Various - must have a flexible schedule to work a range of shifts between the hours of 7 : 00am-11 : 00pm to include weekends and holidays.

The ideal candidate will have the following :

• Passion and willingness to learn
• Positive attitude and someone who makes our guests smile
• Genuinely friendly and caring
• Enjoys working as part of a team
• Excellent grooming standards
• Strong communication skills, both written and verbal

Want to learn more? ,

Why join the Waldorf Astoria Park City?

• Drastically discounted spa services
• Work in an environment where creativity and authenticity is highly appreciated
• Complimentary meals on duty
• Worldwide travel perks - up to 30 nights at discounted rates over 6,000 properties in more than 100 countries and 50% Food & Beverage discounts
• Industry leading benefits including best-in-class PTO, discounted health & welfare benefit plans, educational assistance, paid parental leave, retirement savings program, employee stock purchase plan, mental wellness support and more!
• The world is yours Your next role could be as a concierge or within a different department like Front Office, Accounts or Human Resources in over 100 different countries

What will I be doing?

As a Communications Operator, you are responsible delivering an excellent Guest and Team Member experience in accordance with the True Waldorf Service Standards. Specifically :

• Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly and efficient manner
• Provide information and demonstrate knowledge of all hotel facilities and services
• Making room reservations while gathering key information about our guests.
• Completing Reservations Quality checks to ensure a seamless process for our guests during check-in & check-out.
• Answer guest questions via KIPSU text messaging system.
• Monthly incentives in place for upselling rooms through our FPG program.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success.

This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values :

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes :

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

MEANINGFUL BENEFITS FOR YOUR CAREER & WELL-BEING

We support the well-being and performance of Team Members with industry-leading rewards, recognition and support to meet their needs and dreams : Best-in-Class PTO

Go Hilton Travel Discount Program

Hotel rates as low as $40 / night! Health & Welfare Benefit Plans Debt-Free Education Retirement Savings Program Employee Stock Purchase Plan Mental Wellness Support

Flexible Schedules Access to your pay when you need it

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Last updated : 2024-03-02