HR Service Delivery Analyst -Remote

Job Summary:

Supports HR Service Delivery activities and regularly engages with various HR groups to keep current with activities, requests, and analytics. Provides project management support to HR groups and centers of excellence to support the delivery of strategic and base business projects. Collaborates across HR Service Delivery to support the HR portfolio and governance processes and the execution of various service delivery activities.

Job Responsibilities:

• Works with and maintains the confidentiality of sensitive information on a daily basis.
• Assists in preparing documentation and communication to effectively facilitate knowledge and understanding for customer service and workflow of processes within HR.
• Provides internal analytical support and reports findings to management for recommendations. Works on small projects and may lead some project work streams, as necessary.
• Provides assistance with the processing of requests/documents and delivery of hassle free service to internal and external customers system wide, while ensuring compliance with Walgreens policy, all state/local laws and federal regulations. Ensures issue resolution support documentation is in the appropriate systems.
• Works with Service Delivery team and HR/business groups to execute activities related to HR process and policy updates.
• Partners closely with HR Centers of Excellence on programs, work requests, processes, and documentation.
• Develops and mentors less senior team members through on boarding, open communication, training and development opportunities; builds and maintains employee morale and motivation; fosters a diverse and inclusive workplace.
• Challenges current methods to identify areas of improvement and deliver improved results for HR functional areas by driving cross functional collaboration to ensure all processes and workflow is created with the customer and business strategy in mind.
• Supports the management of vendor relationships with business partners and manages vendor performance programs.
• Reviews and analyzes conditions to support implemented strategic initiatives
• Analyzes trends and provides insights related to customer service impacts
• Delivers quality project solutions to business problems or issues within defined budgets and/or timelines.
• Maintains knowledge of project management principles to provide support to business and HR programs.
• Provides tracking, reporting, and presentation to management and users.

About Walgreens and WBA :

Walgreens (www.walgreens.com) is included in the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader with a 170 year heritage of caring for communities. WBA’s purpose is to create more joyful lives through better health. Operating nearly 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving nearly 10 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nation’s medically underserved populations. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high quality products and services in communities nationwide.

Qualifications:

• Bachelor's degree OR High School/GED and at least 3 years experience in business analysis or Human Resources.
• Experience with MS Office Suite.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
• Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
• Experience developing ways to accomplish goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary.
• Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
• Willing to travel up to/at least 10% of the time for business purposes (within state and out of state).

Salary : $45,450 - $116,640