What are the responsibilities and job description for the INTERNET RESPONSE AGENT position at Walker's Renton Subaru?
Come work for the best! If you are interested in a career in the automotive business, we welcome you to apply today to join our family at Walker's Renton Subaru. New employees are immediately eligible for 100% employer paid medical/vision premiums, and 401k contributions with employer match, flexible schedule to accommodate most situations, and employee pricing on all service work, parts, and vehicle purchases.
Walker’s Renton Subaru has an immediate need for internet response agents. The automotive sales industry is going through massive changes with an ever-increasing percentage of customers preferring to begin the shopping/buying process online rather than traditional methods. We need motivated, organized, customer service-oriented salespeople. Each internet response agent is provided daily leads of customers actively looking to buy a car. This position is not a sales position as the employee will not be dealing face to face with potential customers. The focus of this position is the provide customers who have reached out the dealership via the internet with the answers to their questions and to set appointments for the sales staff to work with. The role is very customer service centric as the internet response agent is going to be the customer’s first impression of the dealership and the beginning of customer’s car buying experience. We believe that good long-term internet response agents are an investment for the future success of the company. This attitude is reflected with our pay plan (salary commission volume bonuses) which is one of the best in the business! We always look within the company first when a higher-level position becomes available with several of our department managers having started out in entry level positions.
What We Are Looking For
- Professionalism - You are the face of the company and brand. Represent it well.
- Product knowledge – The vehicles are always changing/improving. Keep up to date with the latest.
- Computer skills – knowledge and ability to utilize computers and technology efficiently.
- Customer focus – Striving for high customer satisfaction, going out of our way to be helpful and pleasant, making it as easy as possible on the customer.
- Communication – Balancing listening and talking. Speaking and writing clearly and accurately.
- Drive – Set monthly goals, hold yourself accountable, work with manager on how to achieve them.
- Collegiality – Being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment.
What We Offer
- Excellent training program: We give the tools to make this your career.
- Salary Commission pay structure
- Special incentives above and beyond pay plan
- Monthly income directly from Subaru - Manufacturer pays salespeople directly, based on units and customer satisfaction rating
- Immediate Medical/vision insurance.
- Immediately eligible for 401(K) retirement plan with employer match.
- Flexible Spending Account
- Two consecutive days as well as paid time off
- Excellent local reputation - We are an active member in the community.
Qualifications
- Valid driver’s license and clean driving record
- Drug free
- Flexible schedule
- Willingness to learn!
