Customer Service Representative

Do you want to start a career with opportunities for growth and advancement, not just a sales or retail job? Do you love working with people and providing positive customer service and sales experiences? If so, we’re looking for you!

Empire Finance, a Wallace Management Company, is looking for a friendly and outgoing Customer Service Representative who can provide outstanding customer service!

Wallace Management Company manages small loan companies with over 125 branch locations in 7 states- and growing! We have been in the small consumer loan business since 1980.

Why Empire Finance?

• Competitive, Low-cost employee health, dental, vision, and life insurance for full time Team Members
• 401(k) plan including company match
• Paid holidays and vacation time
• Monthly bonus opportunities

Customer Service Representative Responsibilities Include:

• Providing quick and friendly customer service either in person or over the phone to assist with questions, or taking and posting loan payments
• Preparing loan documents and managing the application process
• Creating and maintaining positive customer relationships and keeping in contact with our customers regarding their loan status
• Contacting customers to help them get back on track if they have overdue payments
• Partnering with Management to maintain branch operating standards and grow the business

The ideal candidate for the Customer Service Representative role will have:

• Stable work history (more than one year in previous customer service representative, sales representative, or related position preferred)
• Previous sales or collections experience is preferred
• Experience with CRM software and Microsoft Office
• Excellent listening and communication skills (both verbal and written)
• A passion for delivering client-focused solutions to customer needs
• High school diploma or its equivalent

This position may require occasional travel.

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Ability to Relocate:

• Burleson, TX 76028: Relocate before starting work (Required)

Work Location: In person