Education Manager

SUMMARY

The Education Manager is responsible for the job-related education and development of all employees for the organization. This includes creation, implementation, and ongoing review of educational programs and materials to effectively onboard newly hired employees as well as develop programs for tenured employees.

RESPONSIBILITIES BY COMPETENCY: (* denotes an essential function of the position)

Business Results Orientation

• Ensure accurate tracking of employee education through internal and external sources

• Complete timely follow-up of Education metrics

• Facilitate new hire onboarding and orientation

• Ensure new hire paperwork is completed accurately and completely in accordance legal requirements and company policy

• Complete departmental projects to support the Balanced Scorecard or other business needs

• Ensure job related educational objectives are aligned with the goals of the organization and support each of the functional areas of the company

• Monitor and track costs and establish measurable goals for the education department

• Update education materials and incorporate new information and/or changes in systems in a timely fashion

Establish and maintain appropriate levels of materials to eliminate out-of-stocks and excessive inventory for Pacific training facility

Maintain regular attendance and follow all designated safety practices

Perform other duties not listed as required.

Communication

• Communicate necessary information to employees and management

• Demonstrate excellent listening, written, verbal and presentation communication skills

• Ensure that messages delivered are aligned with desired business results, company values and policies

• Communicate in a professional, effective and appropriate manner with internal and external customers

Strive to implement new and better systems to enhance communication in order to achieve desired results

Keep management informed of problems and opportunities that can affect performance levels and business results

Customer Service Orientation

• Understand educational needs of each company as well as all levels of the organization

• Maintain a system of receiving feedback related to education department needs from all parts of the organization

• Monitor company certifications to ensure compliance and provide regular progress updates to affected divisions

• Respond to customer inquiries in a timely, accurate, and professional manner

• Demonstrate consistency and professionalism while upholding company policies and procedures.

• Assist customers with handling employee issues related to education

Ensure that all departmental policies and procedures are in balance and support company vision

Be responsive and provide superior service to all internal and external customers

Developing Talent

• Deliver all in-house classroom sessions as needed with credibility and confidence

• Use techniques and skills prior to and during class delivery to actively engage all participants in the learning experience

Work as a team member to help improve individual, department and organizational productivity

Provide effective and challenging developmental programs for the growth of all employees and ensure systems are in place to identify and develop future leaders

• Provide resources, support and guidance to stores in support of their job related educational needs

Provide behavioral feedback on participants’ performance during or after the learning experience

Stay current with trends in areas of responsibility

Complete specific developmental tasks as assigned by the Director of Organizational Services

• Complete Safety training as required

Technical Expertise

• Coordinate all job related education classes for the organization

• Conduct classes that achieve desired results on class effectiveness measurements

• Establish credibility as an instructor by demonstrating understanding of course content, using appropriate terminology and relevant business examples, and helping participants apply learning to on-the-job situations.

Use knowledge of company operations to ensure alignment of educational materials.

Convert key knowledge, skills and abilities into content that can be understood and applied by participants.

• Stay familiar with policies, bulletins, memos and other publications that can have an impact on content or materials

• Ensure employees attend compliance related courses at scheduled times and new employees have job related education before starting his/her job

• Ongoing development and review of certification programs for all divisions of the organization

Develop systems that will streamline the new hire process as well as onboarding processes and procedures

Coordinate departmental resources such as the company library, supplies and equipment.

• Adhere to all Wallis Companies safety policies and report all safety incidents to supervisor immediately.

SUPERVISORY RESPONSIBILITIES

There are 1-3 direct reports to this position. Person is responsible for the overall direction, coordination and evaluation of each position. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include planning, assigning and directing work; managing development and certifications; appraising performance, rewarding and disciplining employees up to and including termination with supervisor’s approval; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. (* denotes an essential qualification of the position)

Education: *Required: Equivalent to high school diploma
Preferred: Four year college degree in related field

Experience: Required: *Over 1 year up to and including 3 years training or public speaking experience

Preferred: Supervisory Experience

Language Skills: *Ability to read, write, speak, and understand English in a manner that is sufficient for effective communication with groups of managers, clients, customers and the general public.

Skills and Abilities: Ability to understand and interpret organization policies and procedures and their application to cases not previously covered. Ability to use judgment to work independently toward general results and devise new or modify and adapt existing methods, techniques and procedures to meet new or unusual requirements and to make related decision controlled by precedent and within limits of established policies. *Ability to use computer and Microsoft Office. *Excellent listening, written, verbal and presentation communication skills

Technology, Tools,

And Equipment: *Computer, *Intermediate level of proficiency in Microsoft Office, *telephone, *copier/printer/fax, *projector equipment *Other related software and equipment necessary to meet training needs

Certificates, Licenses

and/or Registrations: Valid drivers license in only one state

PHYSICAL DEMANDS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer:

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. Wallis Companies reserves the right to make changes to job descriptions as needed with or without notice to affected employees. Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws. This job description does not establish a contract for employment..