Claims Associate

Job Description

This position is responsible for assisting in the operation of a department. An individual in this position will be expected to perform additional job related responsibilities and duties throughout the facility as assigned and/or as necessary.

Essential Functions
An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.

Maintains area of responsibility in accordance with company policies and procedures by properly handling claims and returns, zoning the area, arranging and organizing merchandise/supplies, identifying shrink and damages, and ensuring a safe work environment.

Prepares and processes defective or damaged food merchandise by returning or destroying merchandise, tracking claims to ensure proper credit is r eceived by facility, communicating with suppliers, and filing reports.

Receives and stocks merchandise throughout the facility and organizes the backroom by following company safety, cleaning, and operating procedures, utilizing equipment appropriately, setting up displays, maintaining modular integrity, receiving, sorting, staging, and delivering merchandise, and completing paperwork, logs, and other required documentation.

Competencies
A n individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position.

Inventory - Handles, moves, and displays goods in safe and correct ways. Tracks goods, maintains in-stock levels, and controls shrinkage in a timely manner. Reports poor inventory practices and low in-stock levels in assigned area. Uses inventory tools and equipment in safe and correct ways.

Stocking/Receiving - Follows proper procedures to prevent theft and loss when stocking, receiving, maintaining, and securing goods. Receives, stages, and delivers goods to appropriate areas throughout the Facility in a timely manner. Reports complaints and problems with products, services, and conditions in the stocking/receiving area. Uses stocking/receiving supplies and equipment in safe and correct ways.

Claims - Advises others on how to process claims goods, work with Vendors, and prepare and maintain reports. Processes claims for damaged, defective, returned, and liquidated goods in a timely manner. Reports Vendor issues, poor claims practices, and problems with merchandise p rocessing. Counts merchandise and processes shipments and credits correctly.

Customer/Member Centered: Serve the Customer/Member - Shows care and concern when serving our customers/members. Asks questions in order to understand customer/member needs. Uses policies and information in order to exceed customer/member expectations. Finds and uses the right resources (people, products, tools) at the right time in order to resolve customer/member requests.

Judgment: Make Effective Choices - Uses policies, procedures, and/or guides to make good choices. Uses data and facts in order to make day-to-day d ecisions and involves others as needed. Recognizes what might be a problem and informs those who can correct it.

Planning and Improvement: Plan for and Improve Work - Accepts responsibility and meets expectations for own work. Identifies steps needed in order t o carry out work as required.

Influence and Communicate: Share Information - Listens to others and asks questions to learn about what is needed. Communicates the right i nformation to associates and leaders when they need it. Communicates in a respectful and professional manner.

Execution and Results: Get Results - Makes sure work is done correctly. Works on top priorities first. Makes a consistent effort to get results. Meets d eadlines. Takes action in order to solve problems so work can be completed in a timely manner.

Ethics and Compliance: Perform to Ethical Standards - Follows company policies and procedures (for example, the Ten Foot Rule). Shows integrity a nd ethical behavior in all work situations. Reports ethical and compliance issues promptly.

Adaptability: Adapt - Adapts to changing work demands. Stays focused on own work when faced with change or difficulties. Stays open to and learns f rom assignments and feedback.

Physical Activities
The following physical activities are necessary to perform one or more essential functions of this position.

E nters and locates information on computer.

M oves up and down a ladder.

Creates documents, reports, etc., using a writing instrument (such as a pencil or pen) or computer.

G rasps, turns, and manipulates objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

V isually verifies information, often in small print.

Reads information, often in small print.

Published On 07/31/2007 This job description supersedes all prior descriptions Page 1 of 3
30580

Job Description

Grocery Reclamation Associate

V isually locates merchandise and other objects.

R eaches overhead and below the knees, including bending, twisting, pulling, and stooping.

Moves, lifts, carries, and places merchandise and supplies weighing up to 25 pounds without assistance.

Entry Requirements

• Minimum Qualifications
• Will successfully complete all job required trainings and assessments.

Published On 07/31/2007 This job description supersedes all prior descriptions Page 2 of 3
30580

Job Description

Grocery Reclamation Associate

Signature
I have read and understand the essential functions for this position and certify that:

I have the ability to perform the essential functions of this position either with or without areasonable accommodation.
I do not have the ability to perform the essential functions of this position either with orwithout a reasonable accommodation.

Associate/Applicant Printed Name Associate/Applicant Signature Date

Published On 07/31/2007 This job description supersedes all prior descriptions Page 3 of 3
30580

Job Type: Full-time

Pay: From $13.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: One location