(USA) Manager II, Patient Access

Position Summary...

What you'll do...

Develops and maintains policies for all front-end Patient Access activities (for example, time-of-service collections) with direction from a Senior Manager. Creates standard operating procedures for patient registration services to allow for continuous business process improvement and ensure organizational compliance.

Manages process improvement of patient enrollment activities, as well as authorizations, referrals, and other pre-registration and registration activities.

Analyzes the overall effectiveness of all front-end Patient Access activities and regularly makes recommendations on the improvement and enhancement of company processes.

Conducts and provides meaningful analysis to the organization on issues relative to the Patient Access strategy to allow informed business decisions to be made.

Collaborate with various corporate departments to align the Patient Access strategy with various organizational goals. Creates measures of success and reports results.

Ensure that all Patient Access activities and strategic decisions comply with applicable laws, regulations, policies, and procedures.

Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.

Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness.

Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.

#LI-JR5

Live our Values - Culture Champion - Models the Walmart values to foster our culture; holds oneself and others accountable; and supports Walmart's commitment to communities, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.

Live our Values - Servant Leadership - Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.

Embrace Change - Curiosity & Courage - Demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Embrace Change - Digital Transformation & Change - Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.

Deliver for the Customer - Customer Focus - Delivers expected business results while putting the customer first and consistently applying an omnimerchant mindset and the EDLP and EDLC business models to all plans.

Deliver for the Customer - Strategic Thinking - Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the team's strategy.

Focus on our Associates - Diversity, Equity & Inclusion - Identifies, attracts, and retains diverse and inclusive team members; builds a high-performing team; embraces diversity in all its forms; and actively supports diversity goal programs.

Focus on our Associates - Collaboration & Influence - Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action.

Focus on our Associates - Talent Management - Creates a discipline and focus around developing talent, promotes an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others' contributions and accomplishments.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

3 years' experience in patient access or healthcare. 5 years' experience in healthcare reimbursement, patient self pay collections, or healthcare leadership.
Bachelor's degree in management or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master's degree in Business Administration, Public Health, or Healthcare Administration

Primary Location...
2608 Se J St, BENTONVILLE, AR 72712, United States of America