What are the responsibilities and job description for the IT Specialist II position at Walworth County?
This position is responsible for providing high-level analytical and technical skills to recommend, design, install and support end user software applications and computer systems.
SUPERVISION
This position has no supervisory responsibilities in Desktop Support.include the following. Other duties may be assigned. This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
Provide direction and guidance to IT desktop support staff in problem diagnosis for desktop, hand-held, and mobile equipment. This includes associated peripherals, operating system software, and related desktop software.
Serve as a technical resource to Information Technology Support Staff on desktop software and hardware problems or client requests.
Act as endpoint applicaton administrator. This includes the administration, deployment and support of various applications and endpoints utilizing SCCM, Intune, and EDR.
Assist with the installation of personal computers, scanners, printers, and any other desktop or mobile computing equipment or software.
Assist with staff activities in the installation, configuration, maintenance, and troubleshooting of end user technology devices and related peripherals, and establish best practices and policies.
Troubleshoot equipment, software and network problems to determine a viable solution. Perform computing equipment and software problem diagnosis and resolution.
Assist with desktop planning, implementation, installation, monitoring and maintenance in a multi-protocal environment.
Engage vendor partners for hardware/software quotes, support and specifications for new technology refreshes.
Perform preventative maintenance and other general tasks to aid in the ongoing support of the desktop environment. Perform equipment and software upgrades.
Perform equipment and software inventories and updates in appropriate databases. Assist with the maintenance of site documentation.
Perform end user administration for the for the County’s IP based phone system.
Research and recommend to IT management desktop changes to increase security, performance and efficiency.
Maintain an expert level knowledge of Windows Operating System competency related to the environment and issue resolution providing guidance and leadership support to desktop team.
Assist with projects as needed to advance the security and reliability of the desktop environment including the team instructions and documentation as to project findings, direction and scope with an expected time table for completion.
Recommend to management standards and best practice changes that affect the desktop environment.
Assist with the completion of accurate documentation on technical design and configuration created by desktop team for accuracy and repeatability.
Demonstrate a commitment to county safety and risk management efforts.
Other duties as assigned.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Associate degree or technical diploma in IT related field with a minimum of three (3) years experience with the installation and support of desktop computing equipment and software. Minimum of three (3) years total experience working with Microsoft operating systems, platforms, databases, SCCM and scripting tools. Sufficient training and experience to troubleshoot complex client desktop or laptop problems related to applications and operating systems. Technically competent with various word processing, spreadsheet, graphics, e-mail and other desktop software packages. Previous experience in a large-scale enterprise preferred. Excellent organizational skills showing the ability to manage multiple priorities in a dynamic work environment. Strong interpersonal and customer support skills with the ability to communicate and work effectively with technical staff at various skill levels. Strong analytical and problem solving skills.
Certificates, Licenses, Registrations and Other Special Requirements
Valid Wisconsin driver license.
Proof of minimum auto liability insurance coverage.
Must be able to provide a reliable personal vehicle to be used for travel between county locations on a daily basis.
Interactions & Communication
Responds to requests and initiates contacts to exchange basic or general information with others.
Decision Making
This position has authority to make decisions that are within departmental detailed procedures and protocols and directs and approves desktop teams daily work activities. These decisions directly impact performance in the job and/or departments serviced. Information is provided to others in IT for their decision making and project coordination.
Thinking & Problem Solving
In relation to established procedures, protocols and policies of the County, challenges of this position tend to be routine and primarily related to procedure and process issues.
Tools and Equipment Used
Telephone Calculator
Copy Machine FAX Machine
Personal Computer/Printer Vacuum Cleaner
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles and risk of electrical shock. The noise level in the work environment is usually moderate.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee frequently is required to sit and reach with hands and arms. The employee is occasionally required to stand; walk; stoop, kneel, crouch, or crawl; and talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.
NEPOTISM OR CONFLICT OF INTEREST COMPLIANCE A person may not be offered or hold this position if the employment would result in that person being a supervisor or subordinate to an immediate family member. "Immediate family" includes the employee's spouse, brother, sister, parents, children, stepchildren, father-in-law, mother-in-law, sister-in-law, brother-in-law, daughter-in-law, son-in-law, and any other member of the employee's household.
A person may not be offered this position if employment would create either an actual conflict of interest or the appearance of a conflict of interest.Formal electronic application; rating of education and experience; verification of driver’s license; oral department interview; reference check; background check and post-offer medical examination including drug screen. Other job related tests may be required.
Please Note: The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is substantially related to the position. The job description does not constitute an employment agreement between the County and employee and is subject to change by the County as the needs of the County and requirements for the job change.
I have received a copy of the job description and understand that any questions I have on my job duties shall be directed to my immediate supervisor.
SUPERVISION
This position has no supervisory responsibilities in Desktop Support.include the following. Other duties may be assigned. This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
Provide direction and guidance to IT desktop support staff in problem diagnosis for desktop, hand-held, and mobile equipment. This includes associated peripherals, operating system software, and related desktop software.
Serve as a technical resource to Information Technology Support Staff on desktop software and hardware problems or client requests.
Act as endpoint applicaton administrator. This includes the administration, deployment and support of various applications and endpoints utilizing SCCM, Intune, and EDR.
Assist with the installation of personal computers, scanners, printers, and any other desktop or mobile computing equipment or software.
Assist with staff activities in the installation, configuration, maintenance, and troubleshooting of end user technology devices and related peripherals, and establish best practices and policies.
Troubleshoot equipment, software and network problems to determine a viable solution. Perform computing equipment and software problem diagnosis and resolution.
Assist with desktop planning, implementation, installation, monitoring and maintenance in a multi-protocal environment.
Engage vendor partners for hardware/software quotes, support and specifications for new technology refreshes.
Perform preventative maintenance and other general tasks to aid in the ongoing support of the desktop environment. Perform equipment and software upgrades.
Perform equipment and software inventories and updates in appropriate databases. Assist with the maintenance of site documentation.
Perform end user administration for the for the County’s IP based phone system.
Research and recommend to IT management desktop changes to increase security, performance and efficiency.
Maintain an expert level knowledge of Windows Operating System competency related to the environment and issue resolution providing guidance and leadership support to desktop team.
Assist with projects as needed to advance the security and reliability of the desktop environment including the team instructions and documentation as to project findings, direction and scope with an expected time table for completion.
Recommend to management standards and best practice changes that affect the desktop environment.
Assist with the completion of accurate documentation on technical design and configuration created by desktop team for accuracy and repeatability.
Demonstrate a commitment to county safety and risk management efforts.
Other duties as assigned.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Associate degree or technical diploma in IT related field with a minimum of three (3) years experience with the installation and support of desktop computing equipment and software. Minimum of three (3) years total experience working with Microsoft operating systems, platforms, databases, SCCM and scripting tools. Sufficient training and experience to troubleshoot complex client desktop or laptop problems related to applications and operating systems. Technically competent with various word processing, spreadsheet, graphics, e-mail and other desktop software packages. Previous experience in a large-scale enterprise preferred. Excellent organizational skills showing the ability to manage multiple priorities in a dynamic work environment. Strong interpersonal and customer support skills with the ability to communicate and work effectively with technical staff at various skill levels. Strong analytical and problem solving skills.
Certificates, Licenses, Registrations and Other Special Requirements
Valid Wisconsin driver license.
Proof of minimum auto liability insurance coverage.
Must be able to provide a reliable personal vehicle to be used for travel between county locations on a daily basis.
Interactions & Communication
Responds to requests and initiates contacts to exchange basic or general information with others.
Decision Making
This position has authority to make decisions that are within departmental detailed procedures and protocols and directs and approves desktop teams daily work activities. These decisions directly impact performance in the job and/or departments serviced. Information is provided to others in IT for their decision making and project coordination.
Thinking & Problem Solving
In relation to established procedures, protocols and policies of the County, challenges of this position tend to be routine and primarily related to procedure and process issues.
Tools and Equipment Used
Telephone Calculator
Copy Machine FAX Machine
Personal Computer/Printer Vacuum Cleaner
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles and risk of electrical shock. The noise level in the work environment is usually moderate.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee frequently is required to sit and reach with hands and arms. The employee is occasionally required to stand; walk; stoop, kneel, crouch, or crawl; and talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.
NEPOTISM OR CONFLICT OF INTEREST COMPLIANCE A person may not be offered or hold this position if the employment would result in that person being a supervisor or subordinate to an immediate family member. "Immediate family" includes the employee's spouse, brother, sister, parents, children, stepchildren, father-in-law, mother-in-law, sister-in-law, brother-in-law, daughter-in-law, son-in-law, and any other member of the employee's household.
A person may not be offered this position if employment would create either an actual conflict of interest or the appearance of a conflict of interest.Formal electronic application; rating of education and experience; verification of driver’s license; oral department interview; reference check; background check and post-offer medical examination including drug screen. Other job related tests may be required.
Please Note: The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is substantially related to the position. The job description does not constitute an employment agreement between the County and employee and is subject to change by the County as the needs of the County and requirements for the job change.
I have received a copy of the job description and understand that any questions I have on my job duties shall be directed to my immediate supervisor.
Salary : $30 - $39
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