Surveillance Operator I

Surveillance Operator I

Summary Description

The Surveillance Operator I is responsible for observing, documenting, and reporting all activity on property to provide protection of company assets, ensure compliance with regulatory agencies, and adherence to company policy and procedures through communication of investigative results.

Essential Job Functions/Duties

• Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming, LLC
• Monitors activities of guests and employees via closed-circuit television (CCTV) system and personal observation, for criminal activities and/or violations of regulations, policies and procedures, or internal controls.
• Captures, tracks, and documents video evidence for risk management, compliance, and criminal activity. Video records questionable activities and makes written reports to appropriate personnel.
• Monitors alarm system.
• Reviews video to settle patron disputes, locate illegal activity, participate in investigations, or assist other departments.
• Maintains strict confidentiality of all property related issues.
• Operates monitor room equipment, including basic computer functions.
• Participates in court actions relating to gaming violations.
• Responds to surveillance supervision, management, and regulatory requests.  Responds to requests of all other departments when applicable and necessary.
• Prepares and writes daily reports and logs.
• Audits procedures performed by other employees including count rooms, slots, food and beverage, cage, and security.  Documents findings from these observations.
• Ensures all surveillance equipment is working correctly throughout their shift.
• Conducts routine surveillance video recording and complete documentation to detect suspicious activities and behavior throughout casino and gaming areas.
• Monitors property and casino operations to ensure adherence to the state regulations and company policies and procedures.
• Performs other tasks as assigned

Job Specifications

• Must be 21 years or older.
• High school diploma/ GED or equivalent experience required.
• One (1) year of experience in casino gaming preferred.
• Ability to perform basic math, English composition skills, and computer functions.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software; and surveillance software.
• Knowledge of all table games preferred.
• Manual dexterity to operate surveillance equipment including computers and peripheral equipment, camera keyboards and joysticks to operate cameras.

Core Competencies

• Collaboration Skills
• Communication Proficiency
• Problem Solving
• Ethical Conduct
• Stress Management/Composure
• Casino math such as payouts and odds.
• Ability to sit or stand for long periods.

Travel Requirements 

Travel is not required for this position

Work Hours

Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying schedules to reflect the business needs of the property

Certification Requirements

Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? No

Gaming License Required? Ability to secure and maintain NE Gaming License.

Other Certifications? N/A