Sportsbook Supervisor

Summary Description  

Purpose and function of job. The Sportsbook Supervisor is responsible for assisting the Manager and Asst. Manager with all aspects of the daily management of the Sportsbook operations. This includes maintaining appropriate staffing levels, managing team member performance, providing training opportunities and ensuring compliance with policies and procedures. Includes other duties as assigned.  

Essential Job Functions/Duties  

List duties in time spent or importance.  Essential duties and tasks that must be performed with or without reasonable accommodation. Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming, LLC. Assists with scheduling, managing, training, and developing front of house staff of designated shift. Ensures proper player tracking and payouts during designated shift. Monitors and evaluates operational effectiveness and makes recommendations for continuous improvement and success. Maintains proper department staffing levels for day-to-day business and collaborates with various departments for special player events and promotions. Ensures compliance with mandatory training and provides position specific training to enhance the skills sets of team members. Maintains strong working knowledge of local jurisdiction gaming laws (federal, state, etc.) and attendant regulations, as well as internal controls, policies, and procedures.  Monitors all activities of designated shift to ensure that all applicable internal policies, federal and state laws, rules, regulations, and controls property wide are enforced.  Ensures optimal operational efficiency with continual contact and walk-through observation of all areas of responsibility.   Maintains meticulous security of keys, radios, handheld devices, and any other items issued by the Company and complies with Company safety standards. Works with safety as a priority and follows department and company safety standards. Keeps informed of all new developments relative to available resources for the department and makes recommendations designed to maximize department and company success. Knowledge of sports & sporting events. Effectively manages internal and external guests’ relations, some of which will require levels of patience, tact, and diplomacy. Addresses guest and team member issues as appropriate.   Reads and understands the Company Compulsive and Problem Gambling Plans regarding how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons. Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations. Attends periodic meetings and training sessions. Maintains knowledge of industry through continuing education and training. Promotes positive public and employee relations.  Performs other duties as assigned.  

Job Specifications  

Education, experience, skills required, equipment used. Must be 21 years or older. Associate or bachelor’s degree in Hotel Management, Hospitality, Business Administration or related field, or equivalent related experience preferred. Three (3) years’ experience in a Sportsbook supervisory capacity preferred. Excellent organizational skills and attention to detail. Strong analytical and problem-solving skills. Strong supervisory and leadership skills. Proficient with Microsoft Office Suite or related software. Must have a comprehensive understanding of player tracking systems and complimentary guidelines consistent with normal industry standards.  

Core Competencies  

Guest Focus Initiative Money handling skills Teamwork Orientation Communication Proficiency Ethical Conduct Problem Solving/Analysis Decision Making Flexibility Stress Management/Composure   

Travel Requirements

Work Hours 

Due to the unpredictable hospitality/entertainment industry, Team members must work varying schedules to reflect the property's business needs.  

Certification Requirements 

Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? No Gaming License Required? Ability to secure and maintain NE Gaming License.  Other Certifications? N/A  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.  

Ho-Chunk, Inc. is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status, or physical disability. However, preference may be extended to persons of Native American descent in accordance with applicable laws. 

Physical Requirements Assessment  

 Rating Scale  

0 – Not Applicable to This Position 1 – Normal:  Conditions Similar to Everyday Life 2 – Above Average:  Beyond Normal Levels 3 – Extreme:  Extraordinary Levels 

Critical Job Elements: For the questions that follow, use the rating scale above to describe the job. , ,  

Work Environment  

1  Accessibility of all worksites required for the position  

1 , Exposure to weather and temperature extremes  

1 , Exposure to darkness  

1 , Exposure to cramped spaces  

1 , Exposure to loud noises  

1 , Exposure to chemicals and fumes  

1 , Exposure to dust  

1 , Exposure to heights  

1 , Exposure to work safety hazards  

2 , Exposure to secondhand smoke  

2 , Amount of overtime/extended work hours required  

 Physical Effort  

1 , Physical mobility:  movement from place to place on the job, considering distance and speed  

1 , Physical agility:  ability to maneuver body while in place  

1 , Ability to lift up to 50 lbs.  

1 , Physical strength to manage routine office materials and tools  

1 , Dexterity of hands and fingers  

1 , Dexterity of feet  

1 , Physical balance:  ability to maintain balance and physical control  

1 , Coordination:  including eye/hand, hand/foot, etc.  

1 , Endurance:  prolonged physical activity with limited opportunity to rest  

 Mental Effort  

2 , Concentration/intensity:  prolonged mental effort with limited opportunity for breaks  

2 , Memory, considering the amount and type of information  

2 , Complexity of decision making  

2 , Time pressure of decision making  

2 , Analytical thinking  

2 , Conceptual thinking  

2 , Ability to compute basic math calculation   

 Communication  

1 , Fluency in English  

0 , Fluency in another language  

3 , Verbal communication  

3 , Written communication  

1 , Non-verbal communication  

 Sensory Abilities  

1 , Ability to see  

1 , Ability to distinguish colors  

1 , Ability to hear  

0 , Ability to smell  

0 , Ability to taste  

0 , Sense of touch