Maitre D

Welcome and warmly greet guests on arrival. Answer telephone, take reservations, and manage the efficient and timely seating of our guests to a table that best serves their wishes.

MAIN DUTIES:

• Warmly and graciously greets all guests upon arrival.
• To have a firm understanding of the menu items and be able to recommend items if guests inquire.
• To provide guests with estimated waiting time, always maintaining a professional, courteous attitude when confronted with hostile, impatient, or irate guests.
• To accommodate special seating requests for guests whenever possible.
• To relay messages to servers and bus persons as needed.
• Thanks guests as they leave and invite them to return. Relay guest comments or suggestions to the manager on duty.
• To take personal responsibility for punctuality
• Maintain high standard of personal hygiene and appearance at all times
• To ensure high level of communication between the restaurant and other departments of the hotel
• To promote other Firmdale Hotels and restaurants
• Give directions to the restaurant to guest inquiring about it.
• To act as a role model for the Bar Host team, particularly in guest contact skills and personal presentation.
• To fully utilize guest history in order to develop individual guest service experience.
• To ensure that all team members are aware of VIPs and their requirements.
• Create and maintain a personal rapport with guests.
• To obtain constructive feedback from guests and ensure it is inputted into client record and is communicated and carried out on their next visit.
• To proactively seek to develop all aspects of the department in relation to booking and procedures.
• To maintain a constant and active presence on the floor and to support and assist the bar host team Personnel in training and development.
• To assist the F&B Manager in retaining high-caliber employees at the bar host position.
• Monitor, identify, and organize the delivery of training solutions in line with identified training needs - To drive forward the order of service guidelines wherever possible for the Bar host team.

REQUIREMENTS:

• Friendly demeanour
• Excellent level of spoken and written English 
• Must be open to working AM/PM shifts, weekdays, weekends, and holidays
• Ability to stand for long hours
• Open table certification preferably  

 

EMPLOYEE BENEFITS:

• Paid vacation, sick and personal days 
• Health, dental, vision, and life insurance plans
• Commuter benefits 
• Holiday staff parties and staff appreciation events 
• In-house uniform dry cleaning services 
• Employee meals while on duty
• Departmental and company-wide incentive programs