Front Desk Coordinator
Department: WCCC
Division: Operations
Effective Date: 05/03/24 | Closing Date: Upon Hire
Salary: $39,328
General Purpose:
Performs a variety of general administrative and supervisory duties as needed to coordinate the establishment, organization, scheduling, training and operation of Community Center Front Desk. Responsible for invoicing, member retention, membership accounts receivable, membership accounts payable, refunds, and retention of Community Center Memberships. Additionally, responsible for all membership audits, reporting, and general troubleshooting of member accounts. In turn, scheduling and training of front desk staff
Supervision Received:
Works under the direct supervision of the Community Center Operations Manager and the general supervision of the Community Center Director.
Supervision Exercised:
Provides direct to general supervision to all personnel required to assist in the successful and professional handling of the front desk.
Essential Functions:
Front Desk:
Special Services Groups:
Memberships:
Community Information Hub:
Minimum Qualifications:
AND
Must possess considerable knowledge of the methods and techniques of overseeing vital membership statistics; ability to determine how to extract data to forecast potential changes in community center memberships and daily sales; working knowledge of personal computers and various software applications including spreadsheets, word processing, etc; ability to establish and maintain effective working relationships with: co-workers, volunteers, members, and the general public; ability to set up and maintain computerized databases and extract needed information.
Must possess a valid driver's license.
Must be certified in CPR/First Aid and Defensive Driving within six months of hire date.
Incumbent of the position performs in a typical office setting with appropriate climate controls and typical settings associated with some outdoor recreation and summer activities. Tasks require a variety of physical activities, not generally involving muscular strain related to walking, standing, stooping, sitting, reaching, lifting and carrying up to 50 pounds, etc. Communicating, i.e. talking, hearing, and seeing, is essential to job effectiveness. Common eye, hand, and finger dexterity exist. Mental application utilizes memory for details, verbal instructions, emotional stability, discriminating thinking and creative problem solving. Periodic travel required in normal course of job performance as well as working several evenings/weekends as needed.
Benefits:
Washington City provides full time employees with an excellent benefit package including a healthcare plan (no out of pocket expense for employee/dependent coverage), dental plan (no out of pocket expense for employee, out of pocket expense for dependents only), and a vision plan (no out of pocket expense for employee/dependent coverage). In addition, the City provides a $50,000 life insurance policy, AD&D, LTD, and an impressive retirement plan. Washington City also contributes 4.5% into a 401(K) plans for all eligible employees that are in the public employee fun. All benefits are effective on the1st day of work. The City also provides 12 paid holidays, 12 paid sick days per year plus vacation accruals.
It is the policy of Washington City to comply with Equal Employment Opportunity standards in all phases of personnel administration: job structuring, recruitment, examination, selection, appointment, placement, training, upward mobility, discipline, discharge, etc, without unlawful regard to race, color, religion, sex, age, physical or mental disability, national origin or veteran status.
As per Washington City policy and/or procedures, a background check, and drug screening evaluation will be required for potential new hire candidates prior to an offer of employment. I understand that if I am under the age of 18, I must have my parent or my legal guardian grant their permission for the background check and drug screening test to be performed.
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