Quality Improvement Coordinator - 2 Openings

Washington County Behavioral Health Division within the Department of Health and Human Services is looking for two (2) Quality Improvement (QI) Coordinators, one specific for the residential program and the other for general quality and compliance program. The Behavioral Health Division has broad responsibilities as the local Community Mental Health Program (CMHP) and as a delegate of our local Coordinated Care Organizations.
 
Both positions have hybrid work schedules - eligible for remote work 2-3 days/week.

Residential QI Coordinator
As a valued Behavioral Health Residential QI Coordinator, you will work in partnership with the Quality Improvement Team in our ongoing efforts to provide beneficial services and support to members of our community. You will perform a key role in supporting licensed residential providers to ensure compliance with Oregon Administrative Rules (OARs). The primary duties include:

• Attends State licensing audits of the licensed residential providers to ensure compliance with OARs.
• Provides and/or facilitates trainings to staff in the Adult Residential Treatment System and Adult Foster Homes.
• Participates in resolution of complaints, grievances, and residential appeals; and completes written responses to complaints, grievances, and appeals as assigned.
• Coordinates audits and monitors programs to assure compliance with statutes and guidelines; performs site visits within program area; provides on-site evaluation within a designated program through data collection and review; and completes written responses to these evaluations.
• Participates in team, state, and other meetings as needed.
• Assists in development and/or revision of policies and procedures relating to quality improvement activities as assigned.
• Responds to and follows up with residential incident reports.
• Participates in orientation and licensure of new Adult Foster Home and Residential Treatment Programs.
• Assists in the preparation and responses to audits of HHS Behavioral Health Division conducted by the State and Health Share of Oregon.
• Responds to and investigates allegations of abuse as needed (serves as backup Mental Health Abuse Investigator for vulnerable adult populations.)

Division QI Coordinator
As a valued Behavioral Health QI team member, you will work in partnership with the Quality Assurance Team and Supervisor in our ongoing efforts to provide beneficial services and support to members of our communities. In this position, you will perform a key role in the quality and compliance program in the Behavioral Health Division. Some responsibilities include auditing and monitoring the services provided by the staff of the Behavioral Health Division for improvement. You will also collaborate with external partners in the behavioral health system of care. In addition, you will assist in preparing for evaluations of the behavioral health program conducted by oversight entities and implementing the Washington County Behavioral Health Program Quality Assessment and Performance Improvement (QAPI) plan. This position may also serve as a liaison with the State of Oregon around compliance and respond to complaints and grievances from our members in the residential setting. Primary duties include:

• Assists in development and/or revision of policies and procedures;
• Audits internal processes and external partners;
• Utilizes data and findings to improve our services and supports provided; 
• Prepares for evaluations of the behavioral health program conducted by oversight entities;
• Provides and participate in annual quality trainings and education for the Department; and
• Possible opportunities to work on Performance Improvement Plan (PIP), including addressing health inequities in Behavioral Health.

What we are looking for:
The ideal candidate will have a background and understanding of quality or compliance and the ability to understand and interpret the Oregon Administrative Rules (OARs) and Oregon Revised Statutes (ORS). The ability to synthesize complex information and prioritize tasks to align with OARs, service contracts, and applicable laws, rules, and regulations is essential in this role. They will be highly organized and able to effectively prioritize, execute complex tasks, and manage timelines. A skilled communicator who enjoys collaborating and working across systems to achieve goals and objectives is highly desired. They will also be a strong collaborator who is able to develop and maintain working relationships with internal staff and external stakeholders as necessary. Additionally, they will be familiar with the impacts of inequity in health care and have strong ethical values that support the Department's mission including equity, diversity, and inclusion principles.
 
To learn more about our division, click this link: Behavioral Health (Mental Health)
 

Washington County values a culture of equity, diverse perspectives, and life experiences. Our organization embraces innovation, collaboration and work-life harmony. We offer job stability, a comprehensive benefits package, and an opportunity to serve and support our diverse community. We are an equal opportunity employer with a commitment to diversity and an inclusive workforce. Women, minorities, veterans, and people with disabilities are encouraged to apply.

 

Why Washington County?
Are you interested in challenging, meaningful, and rewarding work? Join Washington County in our commitment to advancing racial equity. Our Board of Commissioners worked closely with various community stakeholders and subject matter experts to develop an Equity, Diversity, and Inclusion (EDI) Resolution. Adopted in February 2020, this resolution commits to the equitable delivery of Washington County’s services, resources, and opportunities for growth and development to every county resident.

Check Out Our Award-Winning Benefits & Wellness Program on the "Benefits" tab above!

Quality Improvement Coordinator is a working title. This position is classified as a Program Coordinator. Classification descriptions are typically written broadly. To review this classification, please use this link: Program Coordinator-Mental Health.

Education and Experience:

• Master's Degree in Social Service, Clinical Psychology, Counseling, or related field; AND three (3) years of work experience in mental health services; AND 
• Must be certified by the Mental Health and Addictions Certification Board of Oregon as a Qualified Mental Health Professional or hold an approved clinical license and meet the criteria of a Qualified Mental Health Professional as defined in the Oregon Administrative Rules. 

Background Investigation:
Please be advised that this position is required to pass a criminal background check post offer.

Please be clear and specific in the applicable sections of the employment application about how your background is relevant. This information must also be consistent with your supplemental question responses. Please note: Answers to the supplemental questions are typically evaluated separately from your application.Washington County is committed to using a Merit-based System in which recruiting, selecting, and advancing employees is based on their relative knowledge, skills, and abilities.

Selection Process:
1. An evaluation of training and experience of submitted application packets will be performed by Human Resources. This process may get delayed due to the holiday.

2. Our goal is to schedule oral panel interviews with candidates who successfully pass the initial application screening step as soon as possible. 

Please note: candidates that are successful in the evaluation process may have their applications referred for additional vacancies in the same classification, or job family.

Veterans' Preference
If you are a Veteran and would like to be considered for a Veterans' preference for this recruitment, please review instructions using this link: Veterans' Preference Points.
 
Accommodation under the Americans with Disabilities Act
Reasonable accommodation is available to anyone whose specific disability prevents them from completing this application or participating in the selection process for this recruitment. To obtain confidential assistance please contact Human Resources 503-846-8606, or e-mail: HR@washingtoncountyor.gov at least 48 hours before any step in the recruitment and selection process for which you feel you need accommodation.
 
Status of Your Application
You will be advised by e-mail of your status at each step in the application process, from initial application to final employment disposition. Please note that Washington County communicates with all candidates via email. If you "opt out" or "unsubscribe" of email notification from notices in NEOGOV it will impact our ability to communicate with you about job postings.

Questions (?) Regarding This Recruitment
Yeji Seo, Talent Acquisition Business Partner
Contact Yeji_Seo@washingtoncountyor.gov

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Salary : $77,966 - $94,726