Job Posting for Rolex Client Experience Host at Watches of Switzerland
Job Objective The Client Experience Host ensures the delivery of a World Class Client Experience to all clients. Operating in a professional manner and utilizing exceptional communication skills to engage the client, they will have excellent client facing and interpersonal skills. Our Client Experience Host is responsible for facilitating unique and engaging client experiences using creative research and exceptional hospitality. They will be well presented and have a positive ‘can do’ attitude that is infectious both to the client and colleagues alike. Focusing on ensuring all client experience stations are well stocked and maintained they will also assist the Sales Consultants within the showroom and VIP room in the delivery of an exceptional client experience.
Responsibilities
The Host will be a constant role model for the company culture, and ensure they become a way of working for the whole team giving every client (internal and external) an exceptional client experience
Support transactional process according to Rolex Way
Deliver all aspect of hospitality as per WOS expectations and objectives
Leading by example, promote a positive and enjoyable atmosphere in-showroom
Through research and creative thinking, enhance in-showroom hospitality
Ensure clients are welcomed in a timely manner
Use CRM to facilitate unique client experiences based on induvial client interests
Probe clients to discover likes and dislikes to consistently improve and personalize each experience
Support in all aspects of the client experience and individual client journey and above all else keep clients needs first
Support all aspects of hospitality within the showroom
Ensure compliance to company policy and procedures
Keep up to date with knowledge of the product and services offered in the showroom
Maintain all showroom housekeeping standards
Complete all training requirements through E learning and other sources
Be the first point of contact with all clients (both internal and external)
Attend departmental meetings and represent the showroom at internal and external meetings
Recommend changes to systems and procedures to improve the efficiency of the floor and continually review operational practices to ensure best practice is delivered at all times
Ensure all new systems and data are secure and confidentiality is maintained at all times
Fulfill Watches of Switzerland Group expectations delivering on established KPIs
Adhere to Watches of Switzerland Group Dress Code Standards
Business related travel when required
Performs all the duties and responsibilities as assigned.
Knowledge and Skills
Experience
Jewelry/watch product knowledge preferred
Experience with hospitality strongly preferred
Skills
Exceptional communication and interpersonal skills
Ability to build excellent working relationships with clients
Understanding of World Class Client Experience
Basic selling skills techniques
Experience of working within a high performing team
IT literate
Flexible/adaptable to change
Confidentiality at the highest level
A professional approach at all times
Excellent organizational skills
Able to multitask
Pay Rate: $55,000 annually bonus opportunities
Salary.com Estimation for Rolex Client Experience Host in New York, NY
$80,362 to $129,657
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
Sign up to receive alerts about other jobs with skills like those required for the Rolex Client Experience Host.
Click the checkbox next to the jobs that you are interested in.