Sr. Product Manager, Product Development

Job Summary: 

The Sr. Product Manager, Product Development will be responsible for managing both existing products and new product development for assigned population health and strategic products. The Sr. Product Manager will manage and coordinate the execution for certain population health programs and products. The Sr. Product Manager will oversee day-to-day activities to ensure that the relevant products are fully integrated with the communication and sales plans. The Sr. Product Manager is the “voice of the customer” and leads the process of maintaining and improving the relevant products and contributes to the development of new ones. This role requires strategic thinking, project management skills, and a comprehensive understanding of the Health Strategies Division programs. The individual must work cross-functionally to achieve departmental level objectives in support of the strategic plan.

Job Responsibilities:

• Manage the assigned population health or strategic products through adjusting and optimizing the marketing mix as the products move through the product life cycle.
• Assist in the analysis of product capacity and capabilities for managing new clients
• Assure new products are ushered through product development process and meet quality standards from concept phase through post launch analysis. 
• Communicate to key cross-functional areas about product executions or product development projects in a timely and effective manner. 
• Lead development of related products in a way designed to foster teamwork and maintain an outstanding customer service culture, including internal customers
• Develop a keen understanding of Navitus products in the marketplace in order to work collaboratively to expand product offerings, refine current product positioning and develop key messages for both existing and potential clients.
• Develop and continually improve strategies, objectives, and policies for the assigned products / programs, and establish and monitor high performance standards and productivity measures / targets.
• Apply project management techniques to effectively manage project scope, resources, budget, and timeline for product development initiatives
• Work with Client and Clinical Services’ to better understand product performance.
• Lead market research studies to gather new insights in the market and recommend actions.
• Understand URAC, NCQA, and Government Program regulations as they affect product offerings. Implement and maintain process to comply with requirements.  
• Execute departmental strategic initiatives in support of the corporate strategic plan.
• Assure appropriate testing has been conducted by staff for any system/app enhancement or break-fix.
• Ability to work effectively in a culturally diverse work group.
• Ensure products meet all regulatory requirements.
• Manage vendor relationships as necessary
• Active participation in the New Product Development (NPD) Committee and serving as a subject matter expert for the company on product development and product management.
• Other related duties as assigned/required

Essential Background Requirements: 

• Education: A minimum of a bachelor’s degree is required. Master’s degree in Business Administration, Health Administration or a related field is preferred.
• Experience: Should have at least 3-5 years product management/development experience in a like industry to include health, biomedical, or pharmaceutical.

Key Skills/Competencies:

• Critical thinking/Problem-solving
• Judgment and Decision-making
• Influence and Persuasion
• Negotiation Skills and Conflict Resolution/Management
• Communication Skills (written, verbal/presentation and active listening)
• Teamwork/Collaboration
• Customer-Centric Skills, and ability to understand internal and external customers 
• Strategic Thinking/Systems Aptitude Thinking
• Project/Product Management and ability to prioritize continually multi-task
• Understanding and coping with constant change
• Ability to build and manage relationships
• Ability to work in a fast-paced and dynamic environment
• Ability to look for explanations of that state without blaming other people
• Ability to work with people to change the current state to the desired state, learning about the project and program as the work evolves
• Ability to analyze data to guide process improvement
• Leadership and ability to communicate a compelling vision for the program/products
• The ability to consistently interact cooperatively and respectfully with other employees
• Participate in, adhere to, and support compliance program objectives.