Clinical Operations Integration Training Specialist

Summary/Objective:

The Clinical Integration Specialist at Aqua Dermatology has responsibility for migrating acquired/partner practices to the standard AQUA Dermatology Electronic Medical Record (EMR) system and assisting in various aspects of the integration process through partnership. This role requires a candidate to possess advanced clinical operations knowledge, strong communication skills, dynamic thinking and problem-solving skills, and the ability to guide teams through the complex process of changing EMR systems.

Essential Functions and Responsibilities:

• Assessing the processes between the Acquired/Partner practice and the AQUA standard for all clinical operations including but not limited to clinical scribing, clinical triage, clinical office flow, clinical related functions such as pathology workflows, general understanding of billing principals, and how clinical functions tie to front desk and RCM functions.
• Develop understanding of acquisition/partner current PM/EMR system to accurately develop transition plans to AQUA Standard system.
• Develop and document process gap closure project plan.
• Coordinate with leadership to develop project plans and determine if any operational exceptions exist to take into consideration for implementation.
• Assist in development of training plan and curriculum for practice staff.
• Attend all on-site trainings either as moderator or lead trainer dependent upon subject matter.
• Provide virtual training sessions both pre and post implementation.
• Assist in management of Go-live migration activities.
• Support all efforts around Go-Live date coordination including EMR Support consultants, staff announcements, on-site support, and virtual support.
• Provide ongoing support to Operations staff and leadership post Go-Live as needed.
• Assist in other various processes of integration to bring the acquisition/partner practice onto the AQUA business platform.

Qualifications:

• Subject matter expertise in clinical operations, documentation requirements, the full cycle of the life of a patient, and basic RCM functions.
• 3-5 years’ experience working with advanced EMR systems.
• Ability to train diverse staff and help bridge understanding of processes from one software system to another.
• Outstanding communication, interpersonal abilities, and the ability to work effectively in a team environment.
• Basic project management skills.

Additional Preferred Qualifications

• Experience working in a Dermatology or Plastic Surgery environment.
• Experience with Modernizing Medicine software in EMR and/or PM functional areas.
• Previous implementation experience

Direct Reports:

This position does not have any supervisory responsibilities.

Physical Demands
While performing the duties of this job, the employee is regularly required to communicate verbally and in writing with patients, healthcare providers and staff. This position is very active and requires standing, walking, bending, kneeling, and stooping throughout the day. The employee must frequently lift and/or move items over 20 pounds.

Position Type and Expected Hours of Work
This is a full-time position in a healthcare facility which is open during business hours Monday through Saturday, 52 weeks per year. On time and regular attendance including work during inclement weather may be required. This position may also require over time hours to be worked to accommodate patients’ schedules.

Travel
Frequent travel is required for this position throughout the US Southeast, up to 50%.

Required Education and Experience

Minimum high school diploma