Field Customer Support Specialist

Overview

• Are you looking for an impactful role for a fast-growing company that helps advance science and human well-being?
• Would you like the freedom of being field based where no day is the same and you get the opportunity to become a trusted advisor to our customers?
• Are you looking for lots of opportunities to grow, develop, learn, and progress in your career?
• Do you want to work for a global best-in-class, innovative technology organization who are highly focussed and committed to Diversity, Equity, and Inclusion?

If your answers are yes, then we would love to hear from you!

At Waters, we design and manufacture innovative products, solutions, and services to help our customers solve their scientific challenges. The people who work for us make a real difference in solving problems that matter, they are passionate and proud of their work and accomplishments, making Waters a great place to work.

As a Field Customer Support Specialist, you will support customers across a wide variety of lab-based scientific business sectors meaning your role is very diverse and interesting, no two days are the same!

With Waters being a Global Organization, there are endless opportunities for you to learn, grow and develop. Many of our team members have advanced their careers either in their current roles or moving into different parts of our business such as applications support, sales, global support, and leadership.

Responsibilities

So, what do our Field Customer Support Specialists do? Below are some of the key responsibilities:

• Install, qualify, validate, calibrate, maintain, and repair Waters systems.
• Analyse and review system and scientific data to determine the source of problems and recommend repair, replacement, or other corrective actions.
• Coordinate problem resolution with our matrix teams to help expedite repairs and deliver customer satisfaction.
• Manage customer expectations by communicating work performed and providing follow-up plans if required.
• Build strong rapport and trusted advisor partnerships with our customer base to provide them with suitable advice and support on Waters products and services – always looking for potential opportunities as to how Waters can further advance their laboratory operations.

To help achieve the above, you will get the best possible training, be supported by a fantastic team, and embark on a continuous learning and development pathway.

Qualifications

Who are we looking for?

• We ask that you are interested in science, problem-solving, service, and people!
• You could have a laboratory, analytical, chemistry, or engineering background.
• It’s important that you are flexible and enjoy variety in your role as well as being able to build trusted relationships with our customers.
• A clean driving license and a valid passport will be required

Waters recognizes that there is an under-representation of people from diverse backgrounds within STEM careers and we recognize some groups face marginalization through the job application process. As an inclusive employer, we welcome applications from everyone; you don’t need to meet all the requirements of the role – if you feel you can add value to our business, we want to hear from you.

Rewards

In return, we offer a highly competitive, market-leading benefits package for our employees:

• Flexibility - We offer a lot of flexibility within your day both with your time and tasks.
• Great Opportunities for growth, development, and progression
• Competitive salary and incentive
• Company Car
• Wellbeing Programs and Services, Employee and Family Assistance Program (EAP)
• Strong pension contribution
• Employee Insurance (Life Insurance, Accident Insurance, Disability Protection, Global Business Travel Accident Insurance)
• Paid Annual Leave (5 weeks) plus statutory days
• Education/Tuition Reimbursement where applicable
• Social events on the calendar
• Great working environment surrounded by great people

Company Description

Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for over 60 years. With approximately 8,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.   

Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow. 

Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.