Job Posting for Help Desk Technician at Watershed Security
Company Overview
Watershed Security, a leader in Cyber Security solutions, leverages its vast background in Information Assurance (IA) and provides best value services to government and commercial entities, through sound project management and high caliber personnel.
Job Summary
The Help Desk Technician will be responsible for ensuring the function of all network requirements.
Responsibilities and Duties
Work under direct supervision and provides support to end users, server or mainframe applications and hardware
Interact with network services, software systems engineering and/or applications development to restore services
Simulate and recreate user problems to resolve operating difficulties
Recommend system modifications to reduce use problems
Develop recommendations and refer complex problems to Leadership
Properly escalate and follow through with issues
Maintain high level of customer satisfaction
Participate in team projects that enhance the quality and efficiency of Help Desk support
Drive products to produce web-based development framework and custom parts
Qualifications and Skills
Associate degree from an accredited institution in Computer Science, Engineering, or a related discipline
One year of directly related experience executing cyber security within an DOD environment
Prior experience with IT ticketing systems such as BMC Remedy or HP Service Manager
Knowledge of the principles, methods, and techniques used in vulnerability management and support
Microsoft/Oracle certification required
Security+ CE Certification is required
Active SECRET DoD clearance
Benefits and Perks
Watershed Security offers outstanding compensation and benefits including company paid medical and dental, short-term disability, tuition reimbursement, 401K plan with a generous match, 15 days of PTO to start and 10 paid holidays per year.
Salary.com Estimation for Help Desk Technician in Arlington, VA
$50,706 to $62,427
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