Student Accounts Representative (PT)

Student Accounts Representative (PT)

Join our dynamic team at Waubonsee Community College, where your career can flourish. Be part of a transformative institution, dedicated to making a positive impact in our community and the lives of our students.

Waubonsee Community College promotes diversity in faculty, staff, and student recruitment and is committed to hiring and retaining exceptional faculty and staff who are committed to the college's culture of collaboration, professional growth and student success.

Your future starts here - join us today!

Sugar Grove Campus

Part-time Support Staff

Hybrid Option : Yes

The Student Accounts Representative is responsible for providing high quality customer service, managing student accounts, processing payments from students and other entities, and maintaining collection efforts.

This position reports to the Student Accounts and Cashier Manager.

RESPONSIBILITIES :

Collect and process in-person or electronic payments from students and other entities into the student information system.

Provide exceptional customer service to students, staff, and community members with goal of solution-based outcomes either in-person or in a remote setting.

Manage cashiering functions that include balancing a cash drawer, reconciling payments, and preparing deposits for the bank.

Collect past due balances from current students, graduates, and withdrawn students by proactively making outreach phone calls, reporting accounts to the collection agency, and managing remittance of payments.

Provide students advice on payment options, handle disputes related to student accounts and payment in a professional manner.

Maintain accurate information for student account records by period review, update, and reconciliation.

Serve as the primary back up support for the Student Accounts Technician and other Student Accounts and Cashier Associate when needed.

Perform other duties as assigned.

Minimum Qualifications

High School diploma or equivalent required; Associate Degree Preferred.

Strong public service orientation and excellent interpersonal skills.

Some clerical, bookkeeping, and phone experience preferred.

Microsoft Office computer skills, internet competency required, and ability to become proficient in required departmental software.

Familiarity with collection procedures preferred.

Ability to maintain strict confidentiality.

Ability to refer to policy and procedures when applying information and making decisions.

Ability to work without direct supervision and demonstrate accuracy.

Attention to detail with excellent written and verbal communication skills.

Ability to work varied hours / days according to business needs.

Please attach the following documents when applying :

• Cover Letter-Yes
• Resume-Yes
• References-Yes (Can be provided at interview)
• Transcripts-No (Can be provided at interview)

Position Details

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Grant Funded : No

Minimum Starting Rate : 18.05

Compensation Type : Hourly

Work Schedule : Varies Monday-Friday 9 am to 2 pm

Work Hours : 25 hours / week

Testing : Yes

Targeted Hire Date : 4 / 15 / 2024

Special Instructions : Please attach all required documents at time of application.

EOE, including disability and veteran