Studio Manager

LOVE WHAT YOU DO

At Waxing the City, we are passionate about helping our clients look and feel their best. Studio Managers are true leaders paving the path to success for our Cerologists® and the overall business. From creating a unique experience for our clients to providing ongoing coaching to the service providers to managing the needs of the business. Developing a team starts with morning Huddles to get the day started, weekly 1:1's to create and track goals, create a learning environment that allows our staff become their best by celebrating accomplishments and recognizing areas of opportunity to improve upon. We hire Studio Managers who will share our commitment to providing a caring culture and welcoming atmosphere not found anywhere else. Being a part of Waxing the City means you are part of something bigger - you're a part of improving the self-esteem of the world.

We are seeking an individual who has an entrepreneurial spirit that will champion the careers of our Cerologists® and business to success. This person must thrive not only on running day-to-day operations but helping the business to grow. This person must be able to confidently manage all aspects of the business from client service, human resource management, local marketing/PR, inventory, and fiscal accountability. This person will also be passionate about the beauty industry, engaged in ongoing learning, and enthusiastic about the local community the studio serves.

SUMMARY:

The Studio Manager position is responsible for all day-to-day operation and management of the business and of leading a team to deliver the ultimate client experience.

The Studio Manager will also work closely with owner(s) to help oversee human resource management, public relations/marketing, customer service/relationship management, and fiscal accountability. This position requires accessibility including first point of contact 24 hours/day, 7 days/week.

ESSENTIAL FUNCTIONS:

• Client Acquisition, Client Experience, Client Retention
• Inventory Management
• Local Marketing, Community Engagement, Local Studio Social Media, and Public Relations
• Staff Recruitment, Hiring, Management, Development and Retention
• Studio Upkeep this includes but not limited to the following; managing cleaning checklist in accordance to the Board of Cosmetology for the treatment rooms & front lobby area.
• Identifying & reporting any broken or unsafe equipment in the studio to ensure the safety for employees and clients.
• P&L Management
• Execution of System Wide Promotions and Club Orange Loyalty Program Growth and Retention

ROLE SCOPE AND COMPLEXITY:

This role ensures that the business is running at maximum efficiency, the client experience is delivering on expectations and goals, the staff is receiving applicable training and development, and the business is operating at a profit.

The Studio Manager is responsible for oversight of operating according to the laws of the State and that all employees (Cerologists®) have the appropriate licenses, abilities to perform the duties assigned, and is adept at delivering a high-end client experience.

MINIMUM QUALIFICATIONS REQUIRED:

• 2-year degree or equivalent
• Effective leadership skills
• Excellent written and verbal communication skills
• Ability to motivate a team to deliver a superior client experience
• Exceptional Customer Service
• Ability to juggle multiple priorities and deliverables simultaneously
• Highly Detail Oriented

PREFERRED:

• 3 years business and staff management
• 2 years beauty industry/salon experience

WAXING THE CITY CAREERS:

At Waxing the City®, we are passionate about helping our clients look and feel their best. To do that - we and our franchisees hire the best of the best to deliver exceptional client service and expert results. We were founded on the belief that beauty professionals can and should have a long-term, successful beauty services career, so finding the right talent and investing in their development is in our DNA. From proprietary, hands-on training to ongoing continuing education—our talent stays up to date on the latest innovations and trends in services and products. In fact, our service providers are so skilled in the art of waxing they have a special name: Cerologist®. The word cerologist is derived from "cera" (Latin for wax) and "ologist" (to indicate their level of expertise).

We and our franchisees hire talent that shares our commitment to providing a caring, supportive culture and expertise not found anywhere else. Being a part of the Waxing the City family means you are helping to improve the self-esteem of the world.

We and our franchisees seek beauty professionals who pride themselves on building strong client relationships through excellent service and expert skills. If you're looking to learn and grow in your career, and have a passion for the industry, we want to hear from you.

Job postings listed on this site are with independently owned and operated franchised Waxing the City studios. Any application or other information submitted through this site is transmitted directly to the identified location. Each franchised Waxing the City studio is responsible for making its own local hiring decisions, determining compensation, benefits, and other terms of employment. Waxing the City Worldwide, LLC does not direct or participate in employment conditions or decisions at franchised locations. By submitting an application or information through this site, you acknowledge that you are applying for employment with a franchised studio location and not Waxing the City Worldwide, LLC.

Job Type: Full-time

Pay: $67,000.00 - $72,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Application Question(s):

• Ahmad is working with his team when another supervisor comes up to him and says, "You should keep an eye on the incompetent people who work for you. They left a mess yesterday that my team had to clean up." Ahmad was unaware of the incident.

What should Ahmad say to her?
A. Tell her that he'd prefer to talk about it in private later
B. Tell her that she's being unprofessional
C. Ask her if she has proof that his team left the mess
D. Thank her for letting him know and promise to talk to his team
E. Apologize for the mess on behalf of his team

• A client is upset about a service delay. He's speaking loudly and attracting attention.

What would you do?
A. Acknowledge his feelings and explain how you'll try to speed things up
B. Politely ask him to calm down and explain that getting upset won't help speed things up
C. Explain that all clients are equally important and you're doing your best
D. Suggest he contact the customer service hotline
E. Direct him to speak to your supervisor

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Pleasanton, CA 94566 (Required)

Ability to Relocate:

• Pleasanton, CA 94566: Relocate before starting work (Required)

Work Location: In person

Salary : $67,000 - $72,000