Dispatch Assistant

Dispatch Assistant

JOB SUMMARY

Join the Way Delivery team. We have an opportunity for a dependable, self-starter with a family-owned business head-quartered in Lancaster County. This will be an exciting role that works with our dispatchers to make sure that we utilize available resources to transport shipments in the safest and most cost-effective manner to meet or exceed customer expectations and achieve company goals.

Way Delivery is conveniently located in Lancaster at Route 30’s Greenfield exit.

RESPONSIBILITIES AND DUTIES

• Assists in daily delivery plan utilizing equipment, manpower, and other resources to ensure an effective / efficient operation and meet customer expectations.
• Assists in reviewing all activities of drivers responsible for pick-up and delivery of freight at customer locations.
• Willingness to effectively speak to employees and customers.
• Complete necessary paperwork/data entry accurately and in a timely manner to ensure an efficient and steady flow of information.
• Regularly communicates with customers for delivery and pick-up needs.
• Ability to coordinate with Dock & Yard Operations, as well as clerical personnel, to properly service customer shipments in a timely fashion.
• Customer invoicing.
• Communicate company safety program and enforce safety rules and compliance with all government regulations. Maintain a safe work environment at all times.
• Other duties as required.

CORE COMPETENCIES

If you are the right person, Way will train you to be successful in this position:

• Be Flexible - Maintaining effectiveness when experiencing changes in work responsibilities or environment; adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.
• Build Relationships - Establish effective relationships with internal and external customers; interacting with others in a way that promotes openness and trust.
• Collaborate - Working cooperatively with others to help a team or work group achieve its goals.
• Communicate effectively - Clearly and concisely communicate in an engaging manner that help them understand and retain the message; listening actively to others.
• Initiate Action - Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive.
• Work Standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

MINIMUM REQUIREMENTS

• High School graduate or equivalent.
• Effective organizational, planning and prioritization skills.
• Effective verbal, written and interpersonal communication skills.
• Proven knowledge of computer applications (MS office).

PREFERRED QUALIFICATIONS

• Bachelor’s degree in business or related area.

Experience: Dispatch experience is appreciated, but will train the right person

Job Type: Full-time

Pay: $35,000.00 - $50,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Are you willing to make an outbound phone call or pickup the phone when it rings?

Experience:

• Dispatching: 1 year (Preferred)

Work Location: In person

Salary : $35,000 - $50,000