Technical Architecture Specialist/ Infrastructure Support Engineer/Security Engineer (Only Locals to PA)

***This requisition requires onsite in-person (at The Server Farm) first round interviews only.***

***Client would prefer candidates local to the Harrisburg, PA Area.***

***The individual will need to physically report to The Server Farm in Harrisburg, PA in order for first-day processing, possible badging, and to pick up commonwealth-issued equipment.***

***For this position the individual will work from home four days a week and will come to the office one day a week (staff normally comes in on Wednesdays).***

This position is responsible for but not limited to the following:

• Maintain and monitor all network, security and computer systems to meet the organization's current and future requirements 
• Responsible for management, maintenance and architecture of storage, virtualized environment, servers, network devices, and productivity tools 
• Monitor systems and identify performance issues proactively 
• Work within strict time frames and elevate incidents within defined timeframes 
• Test all changes to networks, hardware, software, and hosted applications 
• Deploy application code through development lifecycle in coordination with development teams
• Monitors service delivery compliance to budget, quality standards and customer and business stakeholder requirements 
• Cater to doing infrastructure coordination related to design and setup activities at different stages of a project 
• Work with various vendors and service providers to ensure productive environment 
• Resolve issues and prepare status reviews and reports 
• Professionally represent the infrastructure team as a technical consultant on projects. 
• Maintain the necessary project plans and documentation of all system builds and modifications 
• Interact and coordinate with vendors, suppliers, distributors and contract consultants 
• Maintain a good working knowledge of current infrastructure and future trends 
• Maintain good working relationships with all service providers and vendor to ensure that services received meet expected requirements of contract
• Determines server sizing and configuration, printer configuration, bandwidth analysis and capacity planning.
• Assists in the development of configuration standards.
• Installs/configures servers and server software/drivers.
• Monitors the availability of updates/upgrades to all server hardware, tests and installs updates/upgrades.
• Performs Network Management functions using various management and monitoring tools available including sophisticated network management systems.
• Develops procedures and scripts for Service Desk.
• Places service calls for servers, network equipment and UPS’s.
• Work with PennDOT and OA partners and employees including IT coordinators in deployment activities.
• Attend meetings with PennDOT and OA developers, users, and partners.
• Proactively plans for business continuity and disaster avoidance.
• Creates/updates disaster recovery plans.
• Participates in disaster recovery drills.
• Provide all required information to assure a complete and accurate equipment inventory.
• Unpack/pack computer equipment.
• Perform related duties as required.

Competencies and Experience: 

• Solid technical background in a client/server environment including infrastructure networks, hardware, software, and telecommunications 
• Good knowledge of security as it relates to network and server infrastructure 
• Experience using automated monitoring tools 
• Ability to identify incident trends to elevate incidents in accordance with standard protocols 
• Able to gather relevant information systematically to troubleshoot and resolve issues 
•           Ability to analyze network packet captures
• Experience with distributed web application hosting
• Experience with Microsoft clustering technologies
• Experience with multi domain Active Directory forests
•      Ability to work in a team environment 
• Good analytical, problem solving and decision-making skills 
• Good attention to detail, testing and documentation 
• Knowledge of ITIL and industry best practices 
•  Strong virtualization experience using VMWare vSphere
• Ability to maintain good working relationships with third party service providers and vendors 
• Strong oral and written communication skills 

Qualifications

1. Minimum of a Bachelor’s degree in computer science or related field or equivalent as well as a minimum of 3 years’ experience or Associates degree in computer science or related field and 8 years’ experience.

.             Specific knowledge required in the following areas:

1. Microsoft Server Operating Systems, MS IIS, VMware vSphere.   
2. In-depth knowledge of PC operations, printer operations, file server operations, print server operations, and network operations.
3. Strong knowledge of Windows and Windows products, personal computer software set up and installation, PC connectivity products and PC hardware connectivity.
4. Strong knowledge of enterprise architecture technologies including load balancing, DNS, and certificates
5. Working knowledge of Microsoft Office products (Word, Excel, PowerPoint, Access, Visio)
6. Demonstrated ability to establish and meet work schedules within limited time frames and under tight deadlines and a willingness to work off hours as the need arises in support of changes to the LANs and WANs.
7. Effective verbal communication skills are required to work with all levels of the organization including management, vendors, and various PennDOT personnel. Effective writing skills are required to document work performed.
8. Superior interpersonal and customer service skills required including ability to work effectively in a team environment. High level of proficiency in effective problem solving required. 

Working Conditions

Weekend, shift work, holiday, on-call, and overtime may be required.

Work may require lifting equipment/supplies

Work may require travel to and from the various PennDOT locations.