What are the responsibilities and job description for the IT Technical Specialist position at Wayspring?
Description
A recent study shows that men apply for a job or promotion when they meet only 60% of the qualifications, but women and other marginalized groups apply only if they meet 100% of them. So, if you think you’d be a great fit, but don’t necessarily meet every single requirement on one of our job openings, please still apply. We’d love to consider your application!
At Wayspring, we are committed to furthering our value of Equity & Inclusion throughout our recruiting practices. We seek diversity of background and opinion, as we think these attributes improve the performance of our company and are the right thing to do for our communities. We recognize and remove barriers to success within our company and communities. We seek to build a recruiting process that is inclusive and fosters diversity.
Overview of the IT Technical Specialist
The IT Infrastructure team at Wayspring is responsible for the technology platform that the company runs on. As an IT Technical Specialist, your role in our team will be to use your technical knowledge and experience to provision, support, and improve technology solutions for the company. A successful candidate will have excellent interpersonal skills, high technical knowledge and aptitude, and be driven to learn and improve. In addition, this individual should be detail-oriented and thorough. The IT Technical Specialist will be supporting both Windows 10 and MacOS operating systems, Office 365, Apple and Android mobile devices, communications platforms such as Zoom, Conference room Audio/Visual equipment as well as many other solutions used by the business.
Responsibilities of the IT Technical Specialist
- Configuration, maintenance, and troubleshooting of end user devices (laptop, mobile, printers, etc.)
- Create, manage, and audit software deployments, patches, and updates for endpoints using Jamf and InTune
- Manage access, passwords and roles across enterprise software and utilities
- Administer MS Defender, BitLocker and other security tools
- Provide end user technical support as needed for things like password resets, laptop issues, printing assistance, etc.
- Onboard and offboard users and manage access controls
- Enhance existing processes and tools as you learn and grow
- Help create and maintain documentation
Requirements
- 2-5 years’ experience in a technical support / helpdesk / endpoint management role
- Associates degree, or equivalent experience
- Ability to support both Windows 10 and MacOS operating systems, and provide a good customer experience to Wayspring employees both local and remote/
- Experience working with Microsoft InTune and/or Jamf (or similar endpoint management solution)
- Strong interpersonal communication and relationship-building skills
- Adhere to Axial information security and privacy requirements
Preferred Qualifications
- Experience with O365 administration and entire Microsoft tech stack
- Experience with any Remote Monitoring and Management
- Scripting skill with PowerShell
Company and Benefit Summary
Wayspring has reimagined substance use disorder treatment. We provide individualized care, delivered with a peer-centered approach. We focus on making sure patients have their basic needs met, like access to care, economic stability, and connection to relationships and community. Then we help each person find their own way to wellness.
- Hybrid In-Office/WFH/ field based options for the Indianapolis Office
- Medical, Dental and Vision Insurance Options
- Company funded HSA
- Monthly Gym Allowance
- Paid parental leave – all parents included!
- Company paid short term disability, long term disability and life insurance
- Generous 401k match
- Premium Employee Assistance Program, inclusive of counseling sessions
- Company Contributions to Future Minded Savings (think 529, HSA, Student Loan Reimbursement, and Emergency savings fund)
- Generous PTO package (accrual policy based on years of service) and an additional 10 paid company holidays
