Job Posting for Member Engagement Specialist, FES at Wayspring

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So, if you think you have what it takes, but don’t necessarily meet every single point on one of our job openings, please still apply. We’d love to consider your application and see if you could be a great fit!

At Wayspring, we are committed to furthering our value of Equity & Inclusion throughout our recruiting practices. We seek diversity of background and opinion, as we think these attributes improve the performance of our company and are the right thing to do for our communities. We recognize and remove barriers to success within our company and communities. We seek to build a recruiting process that is inclusive and fosters diversity.

Why Wayspring?

We are passionate about breaking barriers alongside those facing substance use disorder. Whether you’re in the field or in the corporate office – our mission is felt, and your impact is recognized. There is no inner circle, and we all have a seat at the table. Leaders are accessible and silos are avoided. We respect your craft and love to be challenged. We invest not only in our mission, but in each other. Internal promotions and cross departmental trainings are the norm – you grow, we grow. At Wayspring, we don’t just see you as an employee, we see you for who you are. a whole-person – with hobbies, pets, families, and lives outside of work. Our flexible schedule and flexible work environment options help you to create and maintain the work-life balance you need most.

Overview of the Member Engagement Specialist, FES

The Member Engagement Specialist will report to the Member Engagement Manager and will be tasked with initial engagement and enrollment of eligible health plan members in treatment facilities to educate them on Wayspring’s service offerings, as well as ongoing engagement with the Member throughout the program. The ideal candidate will be a highly personable professional with excellent communication skills, and have experience in peer recovery, behavioral health, or a substance use disorder setting. This individual will work to support a specific market that Wayspring offers services in. This position requires regular daytime travel to facilities throughout the state of Delaware. Mileage reimbursement included!

Responsibilities of the Member Engagement Specialist, FES

Facilitate in person enrollments at partnered facilities
Where appropriate, conduct outreach to providers to secure member referrals
Successfully engage members and provide them with an educational overview of Wayspring’s service offerings
Secure enrollments from members to participate in Wayspring’s services
Secure verbal and written consent, and obtaining appropriate paperwork for services including consent to clinic services and release of information forms from members to participate in Wayspring’s services
Secure members first appointment with clinical services at Wayspring
Provide follow-up to members for 30 days post discharge at partnered facility
Initiate creative strategies to facilitate member contact, including some in-person opportunities
Provide ongoing engagement to members both telephonically and in-person
Incorporate recovery support themes into engagement
Regularly review member profile for SDOH and clinical updates
Maintain performance accountability around member enrollment, clinic conversion, and achieve performance targets
Adhere to Wayspring information security and privacy requirements

Requirements

Minimum of three (3) years of experience in an outreach role
Highly organized and detail-oriented and self-driven with the ability to work independently and as part of a team
Demonstrated ability working in a matrixed environment
The ability to communicate effectively and persuasively is required
Exceptional verbal communication skills, and effective presentation skills
Experience with CRM platforms or Electronic Health Record systems (EHR/EMR) is preferred
Hybrid Model - this role offers the ability to work from home 1-2 days per week as well as in the community or in treatment facilities 3-4 days per week.

Company and Benefit Summary

Wayspring has reimagined substance use disorder treatment. We provide individualized care, delivered with a peer-centered approach. We focus on making sure patients have their basic needs met, like access to care, economic stability, and connection to relationships and community. Then we help each person find their own way to wellness.

Medical, Dental and Vision Insurance Options
Company funded HSA
Monthly Gym Allowance
Paid parental leave – all parents included
Company paid short term disability, long term disability and life insurance
Generous 401k match
Premium Employee Assistance Program, inclusive of counseling sessions
Company Contributions to Future Minded Savings (think 529, HSA, Student Loan Reimbursement, and Emergency savings fund)
Generous PTO package (accrual policy based on years of service) and an additional 10 paid company holidays

Apply for this job

Receive alerts for other Member Engagement Specialist, FES job openings

Salary.com Estimation for Member Engagement Specialist, FES in Wilmington, DE

$44,204 to $57,904

Member Engagement Specialist, FES

Job Posting for Member Engagement Specialist, FES at Wayspring

Sign up to receive alerts about other jobs that are on the Member Engagement Specialist, FES career path.

Sign up to receive alerts about other jobs with skills like those required for the Member Engagement Specialist, FES.

Job openings at Wayspring

Not the job you're looking for? Here are some other Member Engagement Specialist, FES jobs in the Wilmington, DE area that may be a better fit.

We don't have any other Member Engagement Specialist, FES jobs in the Wilmington, DE area right now.