Project Specialist

Description and Requirements

• Associates degree required. Bachelor’s degree preferred

• Advanced Microsoft Excel skills and proficient knowledge of MS Office programs (Word, Visio).
• Strong organizational skills, ability to prioritize tasks from multiple stakeholders.
• Exhibits ability to consistently meet deadlines.
• Ability to work in fast-paced environment and support multiple projects concurrently and able to manage a variety of tasks.
• Knowledge of clinical trials, healthcare, or other medical knowledge/experience preferred but not required.
• Strong customer service skills.
• Deliverable focused in a customer service environment.
• Excellent written and verbal communication, and presentation skills.
• Strong critical thinking skills required and attention to detail, with ability to work in matrix environment.
• Must be proficient in English. Multi-lingual a plus.

• Participate in kickoff, in-process, status, final deliverable and other project related meetings with cross-functional teams and project stakeholders at all levels.
• Create custom reports that highlight program results by collecting and analyzing data through critical-thinking and collaboration with internal and external program team members
• Make key decisions to prioritize resources for project delivery and exercise appropriate judgement to understand how and when to escalate customer and internal inquiries and concerns.
• Lead maintenance of project-specific trial management tools/systems ensuring all are updated as required reporting to internal and external stakeholders.
• Drive the agenda and produce the minutes for internal and external project team meetings by coordinating, collecting and collating topics through critical-thinking and collaboration with internal and external project team members.
• Responsible for coordinating multi-departmental timelines, analyzing data and providing input to Project Managers or Clinical Strategic Solutions (if supporting US operations) or Country Managers (if supporting OUS operations) on an on-going basis.
• Own back-end data systems with ability to design custom reports for client delivery and review.
• First line of assistance for any non-specialized tasks such as data entry and administration of database management.
• Responsible for coordination of programming priorities between the Project Management and the Programming departments to ensure proper creation, maintenance, and regulatory compliance of web-based tools.
• Perform quality control review of project deliverables and provide appropriate feedback ensuring adherence to customer contracts and request.
• Contribute to tracking budget items for all services against project scopes of work.
• Other duties as assigned by supervisor. These may, on occasion, be unrelated to the position described here.
• Attendance and punctuality are essential functions of the position.

• Oversee call center activities and manage other vendor relationships and deliverables.
• Assist in the creation of recruitment materials, including concept creation and management of the translation process, regulatory approvals, printing, and delivery.

• Create and update credentials for internal reporting systems for the EU team
• Perform quality control review of data in the internal reporting systems and provide appropriate feedback.