Patient Advocate/Eligibility and Referral Specialist "Bilingual required"

About us

We Care's mission is to ensure that medically underserved and uninsured residents of Indian River County have access to free specialty medical services provided by compassionate healthcare volunteers.

Vision (what we want the world to look like)

Our vision is for all residents of Indian River County to have access to specialty medical services regardless of their financial resources or employment status.

Values and Operating Principles

Compassion

We are genuinely concerned about our patients' needs and will make every effort to ensure they have access to the healthcare they need.

Integrity

We strive to earn the trust and confidence of our patients and community by consistently being honest, dependable, and accountable in all that we do.

Responsibility

We are accountable for our behavior, recognizing that our big and small decisions affect our patients and the community.

Community

We encourage and support all residents of Indian River County to contribute to the health and well-being of their fellow citizens.

Fairness

Our policies, procedures, and decisions are grounded in the belief that everyone has value and deserves access to vital health care.

Empowerment

We give our stakeholders – patients, donors, volunteers, and partners – the power to influence high-quality healthcare outcomes for our community.

Our work environment includes:

• Growth opportunities

• Requirements and Skills:
• Bi-lingual in Spanish - A MUST!
• A BSN or equivalent degree in a medical field is helpful
• Strong communication and interpersonal skills
• Work experience as a patient advocate or similar role
• Familiarity with medical terminology and healthcare regulations
• Superb verbal and written communication skills
• Technology skills and proficiency in “Excel.”
• Strong analytical thinking and the ability to multitask
• Ability to work independently and as part of a team
• Excellent organizational skills and attention to detail
• Compassionate and empathetic approach to patient care
• Certification as a Florida Eligibility and Referral Specialist - Helpful

Responsibilities include but are not limited to the following:

• Doing all possible to ensure patient well-being is the highest priority.
• Interface with all patients and their families with compassion and respect.
• Serve as a liaison between patients and healthcare providers.
• Maintain effective communication with all primary care providers (PCPs).
• Assess patient financial eligibility for We Care services promptly.
• Scheduling patient appointments with We Care volunteer medical specialists.
• Ensure all required paperwork is completed and sent to specialists.
• Follow up on patient care to ensure all medical notes and information are delivered to the appropriate PCP.
• Arranging clinics with appropriate specialists in areas where services may be backlogged,
• Consult with patients to discuss their health problems and help them to understand their condition and medication better.
• Maintain a good working relationship with all colleagues,
• Submit bi-weekly patient data reports listing appropriate patient data to the We Care Foundation Executive Director.
• Other duties as assigned

This position requires a dedicated individual passionate about advocating for patients' needs. The Patient Advocate will ensure that patients receive the appropriate care and support throughout their healthcare journey.

If you are a compassionate, organized, and knowledgeable individual who desires to make a difference in patients' lives, we encourage you to apply.

Job Type: Part-time

Pay: $18.00 - $20.00 per hour

Expected hours: 20 – 25 per week

Benefits:

• Flexible schedule

Weekly day range:

• Monday to Friday

Experience:

• Microsoft Excel: 1 year (Required)

Language:

• Spanish (Required)

Work Location: Hybrid remote in Vero Beach, FL 32960