What are the responsibilities and job description for the CUSTOMER SERVICE REP III position at Weatherford?
Overview
Weatherford is the leading wellbore and production solutions company. Operating in more than 80 countries, the Company answers the challenges of the energy industry with its global talent network of approximately 20,000 team members and 600 locations, which include service, research and development, training, and manufacturing facilities. Visit weatherford.com for more information or connect on LinkedIn, Facebook, Twitter, Instagram, or YouTube.
We’re looking to the future with a clear vision and a strong mission.
Our goal is to address the headwinds facing the industry, revolutionize the oilfield with digital technology, integrated solutions, and world-class talent.
We accept every challenge for the benefit of our Company, our industry, and the world. Our technology leadership delivers solutions that rise to every occasion, supply the best outcomes in each operation, and give power to all customers.
Weatherford offers competitive compensation, a comprehensive benefits program and opportunities for on-going training and career development. VEVRAA Federal Contractor – Priority Referral Requested.
Weatherford is an Equal Opportunity Employer Females/ Minorities/ Veterans/Disabled and gives consideration for employment to qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Responsibilities
If you are looking for a position that is fast paced with many moving parts, then this position may be for you! Responsibility for taking calls to dispatch teams, tools and equipment and data entry related to deployment. Responsibility for responding to routine inquiries and complaints for services rendered. Researches and resolves routine to moderately complex problems and inquiries and refers difficult problems to more senior representatives.
Responsibilities and duties:
- Arrange for and coordinate transportation of product to customer as required.
- Assist customers with complaints concerning and referring complaints of product / service failures (Non-Conformance Reports) to designated departments for investigation.
- Contact customers via phone or in person and receive orders for products.
- Determine charges for product requested.
- Collect deposits or C.O.D. payments, prepare change of address records, and issue change orders.
- Purchase (within limits) materials in support of orders.
- Continuously expedite and report on Work Order status.
- Filing and general support of position
- Know and understand Weatherford Quality Policy and comply with all requirements of the Quality Systems Manual, Operating and Technical Procedures and Workplace Instructions.
- Must understand and comply with all safety rules and company policies of Weatherford.
- Work assignments carried out to the highest quality level.
- Perform various other duties and activities as assigned by supervisor within the physical constraints of the job.
Qualifications
REQUIRED
- Minimum 1-2 years related experience
- General computer knowledge
- Should be able to work and interact with all levels of personnel
- Must have basic reading, writing and math skills
- Attention to detail in a fast paced environment
PREFERRED
- 3-5 years related experience
- General of products to be sold and purchased in the Oil and Gas industry
- Tubular Running Services experience or knowledge
- Ability to interpret and follow a variety of instructions furnished in written, oral, diagram, or schedules form
