Customer Success / Client Services

Company DescriptionWeb Scribble is the market leader in job board software for associations. The company is in a high-growth phase with expansion plans that make this opportunity very attractive to high performing professionals who want to contribute to our growth.Job DescriptionThe Customer Success team is  responsible for creating deep and meaning relationships with their customers, identifying their business needs and coming up with solutions that meet their challenges. This is a critical role at Web Scribble, since it influences the overall customer experience and is responsible for retaining and expanding existing clients.Key Responsibilities:Deliver value to our customers by building trust and maintaining strong relationships, learning about their business priorities, and guiding them on how to best leverage the Web Scribble platformDiscover and evangelize new use cases for the customer, helping them to deepen and expand their usage of the productIdentify customer challenges and proactively suggest better solutions and strategies.Onboard and assist new customers with multiple stakeholdersSimultaneously manage multiple customers who are at different points on the account lifecycleIdentify opportunities to develop new training materials designed to ensure successful customer onboarding, support business-wide adoption, and deepe proficiencyEngage in internal product discussions, translating customer usage and feedback into actionable insights and feature ideasYou Will Be Measured On:Onboarding timeNet revenue retentionCustomer satisfaction scoresAccount expansionBenefits:Opportunity to be a part of a fast growing technology company with award winning solutionsClearly laid out and communicated progression and promotion planCompetitive salary medical/dental/vision benefits401(k)Tons of drinks and snacks in the officeOur fancy espresso machine that makes everything from lattes to cappuccinos to irish coffees at the click of a buttonQualificationsBachelor's degree required2 years experience in customer service, client services, consultative sales, account management, or related fieldExcellent interpersonal skills coupled with effective communication skillsSelf-confident, self-directed, forward thinking, detailed-orientedExperience with salesforce.com CRM system a plusAdditional InformationAll your information will be kept confidential according to EEO guidelines.