Compliance Complaints Analyst

Job Summary

The Compliance Analyst reports to a Compliance Manager and is responsible for reviewing Strategic Partner marketing, coordinating testing requests, and identifying trends related to complaints and issues, among other tasks. This position requires performing day-to-day compliance management activities related to Strategic Partner and Bank owned programs and other projects as assigned.

Primary Responsibilities

• In collaboration with WebBank Compliance Managers, execute the issue management program
• Review Strategic Partner marketing materials to ensure compliance with applicable regulations
• Participate in the planning and execution of compliance reviews of Strategic Partner Programs 
• Review policies, procedures, and process maps to validate that Strategic Partners are following Bank expectations and requirements
• Assist Compliance Managers with the preparation of reports related to compliance oversight of Strategic Partners for review by multiple stakeholders within the Bank
• Monitor federal and state regulatory changes related to consumer and commercial lending
• Collaborate with Compliance and Program Management teams to identify complaint trends and escalate concerns as necessary to assess compliance impact and regulatory risk
• Collaborate with Strategic Partners in root cause analysis activities for issues identified through customer   complaints and identifying  solutions to mitigate future issues
• Possibility of travel up to 10%

Minimum Qualifications

• Bachelor's degree or 3 years of experience in a bank or other regulated financial services company
• Excellent ability to understand and apply state and federal legal and regulatory requirements
• Strong self-confidence, good judgment, and the ability to make sound decisions
• Ability to interface effectively with all levels of management and partners within many internal departments
• Ability to handle a fast-paced environment with minimum supervision and successfully meet established project deadline requirements
• Strong written and oral communication skills
• Ability to respond quickly and effectively to feedback and improve processes
• Experience with Word, Excel, and PowerPoint

Preferred Qualifications

• Bachelor’s degree in business management, accounting, or finance
• Experience in marketing, policy, or testing review
• Strong presentation skills
• CRCM certification
• Working knowledge of federal and state lending laws and regulations such as TILA, ECOA, UDAAP, CAN-SPAM, FDCPA, etc.
• Experience working with regulatory agencies and third-party auditors
• Advanced skills with Word, Excel, and PowerPoint