What are the responsibilities and job description for the Desktop Support Specialist position at WebPT?
Who We Are Looking For
Are you passionate about Employee delight and contributing to their productivity and their success? If yes, then read on.
As a Desktop Support Specialist, you will be responsible for handling, leading and delegating tickets and issues; following processes and procedures to solve those issues.
What You’ll Be Doing As A Part of Our Team
- You will work to exceed in all areas of support including deploying and maintaining our workstations (laptops), assisting WebPT employees with their day-to-day software and operating system requirements and issues.
- Monitor and track the status of submitted incidents, problems, and changes, including cases where they are escalated to higher levels of support.
- Continuously look for process improvement, automation, and self-service opportunities, and follow up with peers and leads in improving service delivery.
- You will assist in maintaining stable and reliable directory services including Active Directory and Okta identity and MFA management as well as collaborates with other admins and desktop personnel to troubleshoot and optimize WebPT’s access management, authentication services, and endpoint management solutions.
- Work with workstation patching in collaboration with the Infosec team to keep WebPT assets secure.
What You Should Have to Qualify
- 3 years of solid experience as a desktop Support / Helpdesk team for a medium or large organization
- Strong knowledge of computer systems, their security patching, hardware configuration, and network access.
- Must have extensive experience supporting and troubleshooting Apple Mac computers
- Superior time management, juggling demanding priorities and organizational skills
- G-suite/Office 365, Windows Server / Active Directory experience
- Identity management, preferably with Okta
- This position is located in Phoenix, AZ. The person is expected to be in the office 4 days of the week
- Focus on user experience and customer delight. Handle unhappy customers with empathy and care.
Ideally, You Would Also Have These
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience
- Knowledge of scripting platforms such as powershell and bash
- Windows system administration with Intune
- Mac administration with Jamf
- Telephony administration
- ITIL certification or relevant experience
- Experience working in a healthcare technology environment.
- Previous experience in HIPAA or PCI environments helpful
Culture is at our Core
- Service: Create Raving Fans
- Accountability: F Up; Own Up
- Attitude: Possess True Grit
- Personality: Be Minty
- Work Ethic: Be Rock Solid
- Community Outreach: Give Back
- Health and Wellness: Live Better
- Resource Efficiency: Do Más With Menos
About Us
Here, we work hard—but we have lots of fun doing it. We believe in equal opportunity for all, autonomy, trailblazing, and always doing right by our Members. Most importantly, though, we believe in empowering rehab therapy professionals to achieve greatness in practice. So, if you’re a can-do kinda person who loves to help Members win and enjoys working from just about anywhere—then you’ll fit right in. We’ve got big plans, but we can’t achieve them without you. Join us, and let’s achieve greatness.
Company Perks
- Ample Time Off for fun and rest
- Work from nearly anywhere in the US
- WFH supply budget
- Time Off to make an impact through volunteering
- Multiple Employee Resource Groups (ERGs)
- Health, Dental, Vision, 401k, HSA, any many other benefits
- Authenticity and Acceptance
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