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Customer Service Manager

Weco Manufacturing
Rochester, NY Full Time
POSTED ON 4/24/2024

Job Summary:
The Customer Service Manager will interact with the company's Clients by addressing inquiries and resolving complaints.

Supervisory Responsibilities:
Will manage the Customer Service representatives and oversee client issues as they arise.

Duties/Responsibilities:

Manages the staff to make sure that the CSR's are doing the following things

  • Collects and enters orders for new or additional products or services
  • Fields Client questions and concerns
  • Follows up with Clients to keep them informed of orders and statuses of orders or any necessary work
  • Ensures that appropriate actions are taken to resolve Clients' problems and concerns
  • Maintains Client accounts and records of Client interactions with details of inquiries, concerns, or comments
  • Reviews new customer contracts and orders for accuracy prior to signing and processing
  • Performs other related dues as assigned.


Required Skills/Abilities:

  • Excellent communication skills including active listening.
  • Service-oriented and able to resolve Client grievances.
  • Proficient computer skills with the ability to learn new software.
  • Background in Manufacturing CSR
  • Ability to provide clear direction and leadership


Education and Experience:

  • High school diploma or equivalent 5 years in a related industry
  • Bachelors degree in a related field to Manufacturing, Aerospace, or engineering
  • Client service experience required.
  • At least 3 years as a Customer Service Manager in a Manufacturing Setting

** COVID vaccinations or initiating vaccination process within 30 days of hire is required**

Salary.com Estimation for Customer Service Manager in Rochester, NY
$92,282 to $123,606
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