Office Support

Community focused company has an immediate opening for an Office Support member to join our team.

Our team has been serving families in our community and surrounding areas since 2006. We offer home and community based services and therapy services to support individuals with intellectual and developmental disabilities to achieve and maintain their highest level of independence.

The ideal candidate would have knowledge of the Division of Developmental Disabilities and/or experience with individuals with intellectual/developmental disabilities.

Candidates must be able to work independently as well as part of a team, provide excellent customer service, be able to follow directions and processes, maintain time management and organizational skills, possess strong verbal and written communication skills, be eager to learn and be flexible. Bilingual English/ Spanish is a strong plus.

Duties include, but are not limited to:

• Answer, respond to, and/or route incoming phone calls
• Maintain, resolve, and respond to a large volume of incoming and outgoing emails
• Daily written and verbal communication with families, direct support providers, staff and others for service related items
• Maintain daily system reports; monthly compliance related reports and data
• Conduct new member intakes
• Assist families/employees with setting up database profiles
• Provide families, staff and others with compliance or service related informational updates
• Data entry of client and employee information
• Request required information from necessary parties via phone, text, and email and share with appropriate parties or upload to systems
• Assist Compliance Director with daily, weekly, monthly and annual tasks and duties
• Assist other departments as needed

Requirements:

• Initiative-taker
• Knowledge of MS Word and MS Excel is a plus; Knowledge of SpokeChoice helpful
• Available Monday through Friday 8:30am - 5:00pm

If you are interested in working with a team dedicated to supporting individuals in reaching their goals, contact us today for more information and to schedule an interview to join the Wee Care team.