Patient Financial Services Manager

About WMC:
The major strength of Weeks Medical Center is found in the ability of our physicians and staff to offer extensive services utilizing state-of-the-art technology, while maintaining the personalized care of a community hospital. Weeks is a 25-bed critical access hospital offering medical, surgical, and intensive care services. In addition, a wide variety of outpatient services are available, including cardiac and physical rehabilitation; fully-staffed oncology department; 24-hour emergency care; a fully equipped laboratory; and an extensive radiology department. Weeks is blessed with strong leadership and a dedicated community that allows us to meet the ever-changing requirements of today ’s healthcare environment.

About North Country Healthcare (NHC):
North Country Healthcare is a non-profit affiliation of four medical facilities in the White Mountains Region of New Hampshire. NCH includes numerous physicians and medical providers at multiple locations. This leading comprehensive healthcare network which employs hundreds of highly-trained individuals delivers integrated patient care through three community hospitals, specialty clinics, and home health and hospice services. NCH remains committed to the health and well-being of the communities we serve.

Member organizations include Androscoggin Valley Hospital in Berlin, Upper Connecticut Valley Hospital in Colebrook, Weeks Medical Center in Lancaster, and North Country Home Health and Hospice Agency in Littleton. NCH is proud to be the largest employer in the North Country.

Job Summary:
Reporting to the System Director of Patient Financial Services, the Manager of Patient Financial Services (PFS) is responsible for managing all assigned day-to-day functions within the PFS department for North Country Healthcare (NCH). This position is a key contributor within the PFS Department leadership team to provide efficient, capable, and stable patient financial services for NCH and its affiliates. Direct reports may include PFS Team Leads and individual contributors.

Job Responsibilities: The position will oversee operations for billing, follow-ups, denials management, vendor management among other key responsibilities within the revenue cycle; monitor and report on PFS key indicators (KPIs) and provide inventory planning; lead process improvement initiatives; and will provide ongoing coaching and development of PFS staff. The position is also responsible for contributing to the development of the program by improving, modifying, and/or implementing new procedures and assisting the NCH Director of PFS in all department and management tasks in addition to all other management duties assigned.

Job Requirements: Proficient in Microsoft Office, electronic health record systems (Meditech experience preferred), third party portal, regulations and requirements, and claims clearinghouses and a minimum of 5 years experience in healthcare revenue cycle, with 3 years in a supervisory role.

About North Country Healthcare (NHC):
North Country Healthcare is a non-profit affiliation of four medical facilities in the White Mountains Region of New Hampshire. NCH includes numerous physicians and medical providers at multiple locations. This leading comprehensive healthcare network which employs hundreds of highly-trained individuals delivers integrated patient care through three community hospitals, specialty clinics, and home health and hospice services. NCH remains committed to the health and well-being of the communities we serve.

Member organizations include Androscoggin Valley Hospital in Berlin, Upper Connecticut Valley Hospital in Colebrook, Weeks Medical Center in Lancaster, and North Country Home Health and Hospice Agency in Littleton. NCH is proud to be the largest employer in the North Country.