What are the responsibilities and job description for the Service Administrator position at WEG Electric Corp?
About the role:
WEG Electric Corp. has a great opportunity for a Service Administrator to join our team in Duluth, GA. This role serves as a primary point of contact for all aftermarket technical and warranty inquires supporting WEG products and customers.
Primary Responsibilities:
- Responsible for helping customers by providing product and service information.
- Handle customer inquiries and complaints.
- Evaluate and process inquiries related to warranty claims.
- Communicate with customers and service shops concerning the status of open cases.
- Process return material authorizations (RMA) for defective products.
- Receive and process orders for billable services.
- Process purchase orders to third party suppliers.
- Review invoices and other pertinent inquiries.
- Support and resolve tasks related to internal processes.
- Support the setup and management of new vendors.
- Provide training and mentoring to more junior team members, as appropriate.
- Comply with all company and departmental procedures, while making suggestions for productivity and efficiency improvements.
- Maintain availability to answer incoming calls to support customer request.
- Manage tasks with limited assistance.
- Perform other administrative duties, as needed.
- Other duties and tasks as assigned.
Education:
- High School diploma or GED. Associate degree in administration, electrical, electronic or equivalent is highly preferred.
Knowledge / training:
- Microsoft Office (with emphasis on Excel) .
- SAP preferred.
- Clerical knowledge required.
- Mastery of customer service skills.
Experience:
- 1 years of experience.
About WEG Electric Corp.
WEG is the largest industrial electric motor manufacturer in the Americas and one of the largest manufacturers of electric motors in the world producing more than 21 million units annually. Founded in 1961, WEG operates mainly in the sector of capital goods, having five main businesses: Motors, Energy, Automation, Coatings Transmission & Distribution, providing global solutions for electric motors, variable frequency drives, soft starters, controls, panels, transformers, and generators. The US corporate office is located in Duluth, GA with manufacturing units in Minnesota, Indiana and Missouri with over 30 thousand employees worldwide. Visit our website to learn more: www.weg.net
We offer a pleasant work environment, competitive compensation and full benefits package. To Apply: All candidates must submit an updated resume and complete our application in order to be considered for this position.
We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.
