What are the responsibilities and job description for the Tech Service Specialist position at Welbilt?
Major Accountability
- Answer technical assistance inquiries from service agents, sales, and customers.
- Extensive domestic travel to support customer/product issues, field or market tests, and service agent training.
- Participate on cross functional meetings such as NPI, NPL, EIM and others as assigned.
- Identifies, develops, and formats literature and training curriculum content.
Key Tasks and Responsibilities
- Respond in a timely manner to technical assistance inquiries from service agents, sales, and customers.
- Regional and International travel to: Support customer/product issues in the field. Provide technical assistance in the field. Support and execute Key Customer roll-out plans and/or market tests. Train and support service agents on current and new product/equipment. Passport required.
- Work closely with Technical Service Representatives, Sales Departments, the Customer Service Manager to ensure prompt and efficient handling of escalated service and Key Customer issues.
- Participate on cross functional meetings such as NPI, NPL, EIM and others as assigned.
- Identify, monitor, and report major field quality/service issues, log data and report out to engineering, quality, and product management.
- Identify, develop, and format literature and training curriculum content.
- Mentors and coaches lower-level technical resources.
Specialized Skills, Knowledge, and Abilities
- Beverage, foodservice or HVAC/commercial refrigeration and electrical technical service.
- Data analysis, time management, knowledge regarding commercial catering equipment and their use. Proficiency in the use of electrical and gas pressure measuring equipment for diagnostics.
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